Summary
Overview
Work History
Education
Skills
Timeline
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Masum Billah

Aoraki Mount Cook National Park,Canturbery

Summary

Dynamic restaurant manager with extensive experience at The Hermitage Hotel, excelling in team management and customer engagement. Proven track record in enhancing operational efficiency and staff performance through effective training programs. Committed to maintaining high standards of service quality and fostering a positive dining atmosphere for guests.

Overview

6
6
years of professional experience

Work History

RESTAURENT MANAGER

The Hermitage Hotel
02.2024 - Current
  • Oversaw daily restaurant operations to ensure exceptional customer service and satisfaction.
  • Developed and implemented staff training programs to enhance team performance and efficiency.
  • Oversaw the creation of weekly staff rosters, ensuring adequate staffing levels while adhering to labor budgets.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Trained staff on service standards and food safety regulations, enhancing team performance and compliance.
  • Resolved customer complaints involving food or beverage quality and service.
  • Maintained highest standards for beverage quality and service. Managed bar and wait staff and directed hiring program.




Restaurent Supervisore

The Hermitage Hotel
09.2022 - 01.2024
  • Supervised daily operations to ensure compliance with safety and quality standards.
  • Trained and mentored team members on best practices and operational procedures.
  • Implemented process improvements resulting in increased efficiency and reduced downtime.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Food and Beverage Attendant

The Hermitage Hotel
05.2022 - 08.2022
  • Provided exceptional customer service, ensuring a welcoming atmosphere for guests.
  • Assisted in menu presentation and explained food and beverage options to enhance guest experience.
  • Maintained cleanliness and organization of dining areas, contributing to a positive dining environment.
  • Collaborated with kitchen staff to ensure timely delivery of orders and guest satisfaction.

Housekeeping Supervisor

The Hermitage Hotel
11.2020 - 04.2022
  • Supervised daily cleaning operations, ensuring adherence to quality standards and safety protocols.
  • Trained and mentored junior housekeeping staff on efficient cleaning techniques and equipment usage.
  • Developed and implemented improved workflow procedures, enhancing overall team productivity.
  • Conducted regular inspections of guest rooms and public areas for cleanliness and maintenance issues.

Housekeeping Room Attendant

The Hermitage Hotel
11.2019 - 10.2020
  • Maintained cleanliness and organization of guest rooms to enhance overall guest satisfaction.
  • Performed thorough inspections of rooms to ensure adherence to quality standards and protocols.
  • Assisted in training new staff on housekeeping procedures and safety practices, fostering team efficiency.
  • Developed efficient cleaning schedules, optimizing time management while meeting high standards of cleanliness.

Education

WSET- 1

High School Diploma -

GOVT City College
Ctattogram
06-2017

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Operations management
  • Complaint resolution

Timeline

RESTAURENT MANAGER

The Hermitage Hotel
02.2024 - Current

Restaurent Supervisore

The Hermitage Hotel
09.2022 - 01.2024

Food and Beverage Attendant

The Hermitage Hotel
05.2022 - 08.2022

Housekeeping Supervisor

The Hermitage Hotel
11.2020 - 04.2022

Housekeeping Room Attendant

The Hermitage Hotel
11.2019 - 10.2020

WSET- 1

High School Diploma -

GOVT City College

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Masum Billah