Mata Tata
AUK,AUK
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Restaurant Brands NZ
06.2023 - Current
- Manage day-to-day operations to meet performance, quality and service expectations.
- Maintained an clean, safe, and organized store environment to enhance a customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversee daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Online Supervisor
Woolworths New Zealand
03.2021 - 07.2023
- Enhanced customer satisfaction by efficiently addressing and resolving online inquiries.
- Monitored key performance indicators, identifying areas of improvement to maximize overall efficiency.
- Optimized website content to improve user experience and drive higher engagement rates.
- Oversaw order processing, inventory management, and shipping operations to ensure timely delivery of products to customers.
- Spearheaded the implementation of new software tools that improved team performance in managing daily tasks.
- Analyzed customer feedback data to identify recurring issues for proactive resolution and continuous improvement initiatives.
- Fostered a positive work environment by actively promoting teamwork and open communication among team members, resulting in higher morale and job satisfaction levels.
Education
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Staff Management
- Workload Management
- Retail Operations
Timeline
Assistant Manager
Restaurant Brands NZ
06.2023 - Current
Online Supervisor
Woolworths New Zealand
03.2021 - 07.2023
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