Mateo Ramirez Russi
Evo Cycles
Tauranga,Mt Maunagnui
6
years of professional experience
Detail-oriented Bike Technician experienced in diagnosing and repairing bicycles and e-bikes. Achieved customer satisfaction through expertise in mechanical repairs and effective stock management. Focused on continuous learning and enhancing workflow efficiency in a fast-paced environment.
Work History
Bike Technician
1 Year 8 Months- Managed the workshop area in the town workshop.
- Responsible for the stock taking process
- assessed and diagnosed walk in bike repairs and servicing.
- Serviced all sorts of bike components like, wheels, frames, bearings, group sets, motor and battery swap, wheel truing, tyre repairs Etc.
- Build bikes from the box up to the highest safety and quality standards.
- Completed Insurance assessments for damaged bikes or components.
Bike Technician
1 Year 9 Months- Developed standard operating procedures for common repairs, improving workflow efficiency.
- Assessed and diagnosed bike walk-in repairs, from tube replacements up to complete bike builds from scratch according to the customer requirements.
- Submitted and advocated for customers with warranty claims and warranty processes for bike components and frames.
- Assembled high end bicycles featuring carbon fibre components to the highest safety and quality standards.
- Prepared bikes for racing events in fast paced environments.
- Built wheels from scratch with new and second hand components.
- Serviced wheel hubs, bottom brackets and headset bearings in both eBikes and normal bikes.
Bike Technician
2 Years 6 Months- Diagnosed and repaired electric bike systems to ensure optimal performance.
- Conducted routine maintenance on various e-bike models, enhancing longevity and reliability.
- Reduced repair turnaround time by streamlining workshop processes and prioritizing tasks effectively.
- Managed inventory of bike parts and accessories, maintaining adequate stock levels to meet customer demands while minimizing overhead costs.
- Assessment and diagnosis of walk in bike servicing.
Bike Technician
2 Years 11 Months- Assisted customers with product selection and provided expert advice on e-bike features.
- Trained new technicians on repair procedures and safety protocols for tools and equipment.
- Implemented inventory management processes to streamline parts sourcing and reduce delays.
- Collaborated with team members to troubleshoot complex mechanical issues effectively.
- Enhanced customer satisfaction through timely service delivery and quality repairs.
- Built custom bicycles tailored to specific client preferences or physical requirements, delivering unique products that exceeded expectations.
- Performed routine safety checks on all bicycles in inventory, ensuring they met industry standards before being sold or rented out.
- Utilized diagnostic tools to quickly identify issues with electronic components found within modern bicycle systems like e-bikes or smart bikes.
- Educated customers on proper bike care and maintenance, resulting in fewer returns and increased customer satisfaction.
- Assisted clients in selecting the appropriate bikes and accessories for their needs, resulting in increased sales and customer satisfaction.
- Maintained a clean and organized workspace, ensuring a safe working environment for both staff and customers.
Education
Bachelor of Arts - Architecure
No Degree - Bike mechanic
Skills
Diagnosis and repair
Ebike maintenance
Diagnosis and Repairing
Braking systems
Stock management
Bicycle assembly
Work under pressure
Inventory control
Customer service
Communication
Accomplishments
- 4 time Gold Jersey winner (National), Evo cycles.
- 3 Time Pink jersey winner (National) Evo cycles.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
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Evo Cycles
11.2024 - CurrentRead More
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