Matekino Wallace
Huntly
Summary
Customer-savvy. Accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Baker
Countdown
04.2022 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
Online Manager
Countdown
08.2019 - 04.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
Customer Service Superviso
Countdown Supermarket
10.2016 - 08.2019
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Promoted positive work environment through open communication channels, fostering team collaboration and high morale.
Landscape and Ground Maintenance
JT Lawn Service
12.2015 - 10.2016
- Improved landscape design by planting flowers, trees, and shrubs according to client preferences and site conditions.
- Preserved property safety by removing hazardous tree limbs, leaves, and other debris from walkways and driveways.
- Refreshed planting areas by removing old mulch, weeds, and debris before adding fresh materials for improved soil health and plant growth.
- Operated heavy machinery such as tractors, mowers, and blowers safely and effectively to complete large-scale projects in timely manner.
- Increased client satisfaction with timely completion of routine grounds maintenance tasks such as edging, trimming, and mulching.
Mcdonalds, Crew Member
Mcdonalds
02.2010 - 10.2015
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
Education
No Degree -
Te Kauwhata College
Te Kauwhata, NZ11.2015
Call Centre
NZMA
Hamilton, Central 03.2016 - 10.2016
Skills
- Team Player
- Customer Service
- Active listener
- Food safety and sanitation
- Reliability and punctuality
- Product Knowledge
- Problem-Solving
- Honest and Dependable
- Adaptable and Flexible
- Cash handling and management
I enjoy been outdoors and active with my family listening to music.
Im a mum to a very interesting 12 yr old boy, a mum to 2 very spoilt dogs, and a wife to an amazing husband. My little family is everything to me.
Timeline
Baker
Countdown
04.2022 - Current
Online Manager
Countdown
08.2019 - 04.2022
Customer Service Superviso
Countdown Supermarket
10.2016 - 08.2019
Call Centre
NZMA
03.2016 - 10.2016
Landscape and Ground Maintenance
JT Lawn Service
12.2015 - 10.2016
Mcdonalds, Crew Member
Mcdonalds
02.2010 - 10.2015
No Degree -
Te Kauwhata College
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