Mathan Nguyen
Wellington,WGN
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 5 years of experience in team leadership in Hospitality industry. Background includes sales, management and customer service in fast-paced settings. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.
Overview
8
8
years of professional experience
Work History
RESTAURANT AND BAR MANAGER
GPO RESTAURANT AND THE LOBBY LOUNGE - Intercontinental Hotel
08.2019 - Current
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Resolved customer complaints involving food or beverage quality and service.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
INVESTMENT CONSULTANT
VIET NAM TECHNOLOGICAL AND COMMERCIAL BANK
04.2015 - 04.2016
- Provide personalized investment advice, conduct thorough financial analysis, and develop tailored strategies for clients' goals
- Actively manage portfolios, stay updated on market trends, and maintain strong client relationships
- Met and collaborated with existing and prospective clients to ascertain financial goals and provide recommendations on investment solutions.
- Presented financial plans and investment recommendations to clients.
- Educated clients on potential risks and rewards associated with various investments.
- Collaborated with clients to develop customized investment portfolios.
Education
Bachelor’s Degree - Finance And Banking
University of Economic
12.2015
Certificate III - Beverage Coffee Specialist
Barista Certificate
03.2014
Graduate Diploma of Applied Management - Business of Management
Wellington Institute of Technology
Wellington, NZ12.2018
No Degree - Wine And Spirit
WSET Level 2
Wellington, NZ02.2023
NZQA - Food And Beverage
Service IQ
Wellington, NZ02.2019
No Degree - Food And Beverage
LCQ
Wellington, NZ01.2019
Skills
- Training and Development
- Purchasing and Cost Control
- POS Terminal Operation
- Inventory Control
- Resource Allocation
- Front of House Management
- Equipment Maintenance
- P&L Responsibility, V-lookup, payroll expertise
- Employee Recruitment Expertise
Accomplishments
- Increased sales by 30% while reducing food costs by 10%, leading to a $30,000 net profit in the last one months.
- Reduced employee turnover by 15% by creating and implementing a no-cost incentive program.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 25 people in the development of Launching party for new GPO restaurant.
- Achieved Third Place WOAP cocktail by introducing new cocktail for event.
Timeline
RESTAURANT AND BAR MANAGER
GPO RESTAURANT AND THE LOBBY LOUNGE - Intercontinental Hotel
08.2019 - Current
INVESTMENT CONSULTANT
VIET NAM TECHNOLOGICAL AND COMMERCIAL BANK
04.2015 - 04.2016
Bachelor’s Degree - Finance And Banking
University of Economic
Certificate III - Beverage Coffee Specialist
Barista Certificate
Graduate Diploma of Applied Management - Business of Management
Wellington Institute of Technology
No Degree - Wine And Spirit
WSET Level 2
NZQA - Food And Beverage
Service IQ
No Degree - Food And Beverage
LCQ
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