Mathew Goldstone
Hamilton,WKO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Traffic Controller
Base Civil Ltd.
Hamilton, WKO
09.2023 - 12.2023
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
Vaccinations Administrator
Kensington Health Centre
Whangarei, NTL
08.2021 - 04.2022
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
Customer Service Representative
Wattyl Paints
Whangarei, NTL
06.2020 - 07.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Mill Hand
Carter Holt Harvey
Whangarei, NTL
08.2019 - 03.2020
- Contributed to a safe working environment by adhering to safety protocols and guidelines.
- Streamlined workflow by keeping work areas clean, organized, and free of obstructions.
- Optimized resource utilization through efficient use of tools and equipment during milling processes.
- Maintained open lines of communication with supervisors regarding any deviations from established procedures or potential safety hazards observed in the workplace.
Call Center Representative
Amundson And Amundson
Whangarei, NTL
03.2018 - 07.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Rubbish / Recycle Truck Runner
Northland Waste Ltd
Whangarei, NTL
01.2017 - 08.2017
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
- Provided excellent customer service when interacting with clients, fostering positive relationships.
Education
Business Admin & Technology Level 4 & 5 Cert -
NorthTec
Whangarei, NTL2017
Graduated High School -
Pompallier Catholic College
Whangarei, NTL2016
NCEA Level 3, Literacy And Numeracy UE -
Pompallier Catholic College
Whangarei, NTL2016
NCEA Level 2, Literacy And Numeracy UE -
Pompallier Catholic College
Whangarei, NTL2015
NCEA Level 1, Literacy And Numeracy UE -
Pompallier Catholic College
Whangarei, NTL2014
Skills
- Eagar to Work in any Environment and open to New Work Experiences
- Punctual, Polite and Efficient
- Easy-Going and Sociable
- Problem-Solver and Independant Worker
- Versitile Individual
- Team-Player
- Good Communicator
- Respectful
- Open Minded
- Innovative Thinker
Volunteery Engagement
- 2013: R. Tucker Thompson Voyage - R. Tucker Thompson Sail Training Trust
- 2014: Service Day – Salvation Army – Planting Vegetable Gardens
- 2014: Foodbanks on Tuesdays – Salvation Army
- 2015: Red Shield Appeal – Salvation Army
References
- Shontelle Howe - Clinical Site Nurse Manager - (021) 182 3449
- James Mizen-Carroll (Former STMS for Base Civil Ltd) - (022) 512 3762
- Ebeneezer Jamieson-Mason (STMS - Base Civil Ltd) - (021) 088 145 76
Timeline
Traffic Controller
Base Civil Ltd.
09.2023 - 12.2023
Vaccinations Administrator
Kensington Health Centre
08.2021 - 04.2022
Customer Service Representative
Wattyl Paints
06.2020 - 07.2020
Mill Hand
Carter Holt Harvey
08.2019 - 03.2020
Call Center Representative
Amundson And Amundson
03.2018 - 07.2018
Rubbish / Recycle Truck Runner
Northland Waste Ltd
01.2017 - 08.2017
Business Admin & Technology Level 4 & 5 Cert -
NorthTec
Graduated High School -
Pompallier Catholic College
NCEA Level 3, Literacy And Numeracy UE -
Pompallier Catholic College
NCEA Level 2, Literacy And Numeracy UE -
Pompallier Catholic College
NCEA Level 1, Literacy And Numeracy UE -
Pompallier Catholic College