Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Mathew Hurley

Napier,HKB

Summary

I have over 5 years of customer service experience where I have dealt with customers mainly over a front counter.

On top of customer service experience I have just under 6 years experience as a financial accountant assisting my client base with their tax compliance.

Overview

13
13
years of professional experience

Work History

VOLUNTEER

Neighbourhood Support, Napier
01.2017
  • Assisting neighbourhood support at celebrate safer Napier community day
  • Talking with people at neighbourhood support stand to build awareness
  • Helping to set up NNHS stand and cleaning up afterwards.

Team Member

Kiwi Tax Napier
11.2017 - 11.2023
  • Filing income tax and GST return for clients
  • Handle customer service enquiries fully and in a timely manner
  • Meet new clients at the front counter, over the phone or with video software and introducing myself
  • Assess the needs of all clients and provide advice on tax compliances practices
  • Mentor and help train new employees of the company
  • Manage a portfolio of in excess of 300 clients.

TEAM MEMBER

KFC, Napier
10.2017 - 11.2017
  • Take orders and serve customers via the drive though service
  • Dealing with Cash and eftpos
  • Packing and organising customer meals as they appear in screen order.

MANAGER

KFC, Christchurch
01.2011 - 01.2017
  • Key holder - unlock store, disarm alarm and relocking at end of day
  • Inputting stores cash receipts
  • Checking store stocks and counting inventory
  • Briefing staff on new promotions and what is expected of them
  • Organise staff during the day and controlling breaks and other duties
  • Resolving customer complaints, in store and on the phone
  • Covering shift for absent employees
  • Serve customers, take orders and process order
  • Stocking up and organising fridges
  • Cleaning all surfaces of the customer area.

Education

NCEA LEVEL 3 - Commerce subjects

Napier Boys High School

Bachelor of Commerce - Accounting and Economics

University of Canterbury

Skills

  • Excellent customer service skills and demonstrate the ability to understand different aspects of cultures, faiths and religions through my experience
  • Professional and polite – accustomed to working under pressure within a team with high customer demand and focus
  • Confident communicator in small or large groups – able to listen to and follow directions
  • 11 Years customer service
  • Excellent Communicator – confident at public speaking
  • Articulate
  • Problem Solving
  • Team Player – ability to work in a team or independently
  • Creative/Visionary
  • Professional Manner
  • Integrity
  • Excellent working knowledge with information technology and database software

Accomplishments

  • INTERMEDIATE QUALIFIED ACCOUNTANT
  • Qualified as an intermediate accountant two years ago. I have the experience, skills and knowledge to investigate and prepare complex income tax returns.
  • I have a sound knowledge of Xero and MYOB and other accounting software
  • Experience handling debtors and creditors
  • KFC TOP STORE SALESMAN
  • Awarded top store salesman with highest suggestive sale record for my store – meeting my targets for the day.
  • Received 3 – 100% champ awards (awards awarded by a secret customer for outstanding customer service).

References

Helen Mackenzie, Lecturer – EIT, 06 8395765,

hmackenz@eit.ac.nz


Gagandeep Kaur, Restaurant General Manager - KFC, 0278242397,

Kaurgagandeep270@gmail.com

Timeline

Team Member

Kiwi Tax Napier
11.2017 - 11.2023

TEAM MEMBER

KFC, Napier
10.2017 - 11.2017

VOLUNTEER

Neighbourhood Support, Napier
01.2017

MANAGER

KFC, Christchurch
01.2011 - 01.2017

NCEA LEVEL 3 - Commerce subjects

Napier Boys High School

Bachelor of Commerce - Accounting and Economics

University of Canterbury

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Mathew Hurley