Mathew Rottgering
Dunedin,New Zealand
Summary
Over the past three years at Night 'n Day—two years part-time and one year casual—I’ve discovered a genuine passion for crafting delicious coffee and providing top-notch customer service. My experience has honed my skills in operating cash registers, mastering food codes, and expertly cleaning and sanitizing coffee machines. Thriving in a fast-paced setting, I excel at teamwork and delivering a great customer experience. With a love for coffee and a knack for connecting with customers, I’m eager to bring my energy and skills to the role at The Swan.
Overview
4
4
years of professional experience
Work History
Cashier and Coffee Barista
Night N' Day
2021.06 - Current
- Deliver exceptional customer service in a fast-paced convenience store environment, addressing diverse customer needs and inquiries.
- Operate the point-of-sale system efficiently, handling transactions and managing cash and credit sales.
- Maintain store inventory, including stocking shelves, organizing displays, and conducting regular inventory checks.
- Prepare and serve high-quality coffee and specialty beverages, honing barista skills and ensuring customer satisfaction.
- Serve a variety of milk bar offerings, including smoothies, milkshakes, and sundaes, enhancing the store's customer experience.
- Ensure store cleanliness and adherence to health and safety standards, contributing to a welcoming shopping experience.
Catering Server Annd Kitchen Hand
Compass Group Management
2024.01 - Current
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Collaborated with kitchen staff to maintain a smooth workflow during peak dining hours.
- Managed time effectively to juggle multiple tasks simultaneously with ease.
- Labeled and stored all food items correctly, checking expiration dates routinely.
- Chopped vegetables, cut up fruit, and prepared sauces to assist kitchen staff during busy periods.
- Plated and presented food according to chef requirements, ensuring an appealing presentation.
- Assisted with meal presentation, garnishing dishes, and arranging serving platters to enhance visual appeal.
- Followed recipes and chef instructions meticulously to prepare food accurately.
Cashier and Front of House
AirSpresso
2021.01 - 2021.06
- Greeted customers entering the store and responded promptly to their needs.
- Welcomed customers and assisted in determining their needs and preferences.
- Worked a flexible schedule and took on extra shifts to meet business demands.
- Operated the cash register for cash, check, and credit card transactions with excellent accuracy.
- Packaged bagels, muffins, and other food items for customer purchase.
- Acquired in-depth knowledge of menu item preparation and various off-menu drinks to fulfill customer requests.
- Completed daily cash audits to ensure accurate balancing of registers at the end of shifts.
- Listened attentively to customer requests and created personalized, delicious beverages, contributing to improved sales.
- Prepared a wide variety of hot and cold drinks during shifts, maintaining consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to craft high-quality beverages.
Education
Bachelor of Science - Science
University of Otago
Dunedin, NZ09.2024
Skills
- Customer Service
- Coffee Preparation
- Sanitation and Cleaning
- Strong Communication Skills
- Teamwork
- Adaptability
Timeline
Catering Server Annd Kitchen Hand
Compass Group Management
2024.01 - Current
Cashier and Coffee Barista
Night N' Day
2021.06 - Current
Cashier and Front of House
AirSpresso
2021.01 - 2021.06
Bachelor of Science - Science
University of Otago
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