MATHEW JOSE
Auckland,New Zealand
Summary
Versatile professional with a bachelor's in hospitality management majored in Event Management, offering a robust background in Night Auditing, Event Management, Fleet Management, and Operational Leadership. Demonstrated success in financial management, logistics, and international operations. Proven ability to enhance customer satisfaction and streamline operations. Seeking a challenging role to leverage diverse skills and contribute to organizational success. Dedicated professional highly skilled in transportation flow management. Talented individual offering dynamic skills in import and export laws and strategic initiatives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Logistics Manager
Aramex
01.2024 - Current
- Manage and Oversee 40+ staffs.
- Manage the freight operations between the Penrose and Northshore depot;
- • Full responsibility for loading/unloading operations; Inbound freight processing.
- Timely sorting and dispatch of all freight (in-bound/outbound international, short haul, local & national) on the day of injection to achieve Aramex delivery standards and Aramex Linehaul Ltd (ALL) timetables.
- • Efficient loading and unloading of shuttle vehicles, Aramex Linehaul Ltd (ALL) vehicles, and third-party contractors.
- • Ensure all loading and unloading timetables are adhered to in order to maintain network efficiency (Penrose and Northshore).
- • Maintain the annual budget for wages and costs attributed to the ALL, and ACCL loading team.
- • Manage the Underticketing officer to achieve the agreed target each week.
- • Champion Health & Safety and Security for Aramex Auckland.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Oversaw the procurement process, establishing strategic partnerships with suppliers to reduce lead times and minimize stockouts.
- Implemented advanced forecasting techniques to anticipate demand fluctuations and optimize inventory levels accordingly.
- Strengthened relationships with key stakeholders, ensuring alignment of logistics operations with overall business goals.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Area Operations ( Fleet Manager)
Aramex
07.2023 - 01.2024
- Actively manage and ensure couriers franchisee owners to achieving required KPI's
- Ensure end of day process for Auckland Area Operations teams
- Established operational guidelines and identified opportunities for improvement
- Successfully improved employment turnover through creating incentive and training programs
- Delegated work to staff, setting priorities and goals
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Prepared staff work schedules and assigned team members to specific duties
- Responsible for all activities by Courier Resources within the designated area
- Drive productivity and efficiency, measured by cost per parcel delivered and picked up
- Training & Development of Courier Franchisees and Company Drivers
- Compliance with OH&S policies, incident reporting, and regular vehicle checks
- Daily management of delivery resources, performance, and absenteeism
- Validation of consignments, bulk freight, and oversize shipments
- Service failure recoveries and resolution of performance issues
- Security checks and communication/process improvement
- Submission of daily and weekly reports to Senior Area Operations Manager
- Communication of scanner issues to IT Manager
- Respectful communication with Franchisees and staff
- Adherence to Aramex Auckland Policy and Procedures
- Undertake special projects as directed by Senior Area Operations Manager
- Active involvement in generating a sales and service culture
- Completion of Regional Franchise Manager OPEX daily checklist
- Manage International Shipments Console Recoveries
- Managed fleet budget effectively, optimizing resource allocation for maximum returns on investment while minimizing expenses.
Customer Experience Executive
Aramex
08.2022 - 03.2023
- Tracking customer experiences across online and offline channels, devices, and touchpoints
- Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness
- Aligning customer experience strategies with marketing initiatives
- As well as informing customers about new product features and functionalities
- Identifying customer needs and taking proactive steps to maintain positive experiences
- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications
- Analyzing customer feedback on product ranges and new releases, as well as preparing reports
- Performing product tests, evaluating after-sales and support services, and facilitating improvements
- Documenting processes and logging technical issues, as well as customer compliments and complaints
- Keeping informed of industry trends and new CRM technologies.
Night Auditor
The Hotel Britomart
02.2022 - 08.2022
- Greeted arriving guests and checked them in to their rooms
- Processed guest check-outs, including payment processing and providing receipts
- Monitored hotel occupancy, rate availability, and special requests or needs of guests
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics
- Verified that all charges posted were accurate prior to submitting final bills to guests
- Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings
- Received payments from customers via cash or credit cards
- Prepared detailed audit reports at the end of each shift
- Reported any discrepancies immediately upon discovering them
- Inspected alarm systems daily for proper operation and troubleshot any problems encountered during inspection process
- Reviewed previous day's sales figures against current day's sales report before submitting it to management team
- Tracked income and expenses for business using accounting software
- Assessed data and information to check entries, calculations, and billing codes for accuracy
- Coordinated with guest services and concierge team to meet guest needs
- Assessed checklist on daily basis and planned shift accordingly.
Food and Beverage Supervisor
The Northern Club
01.2021 - 02.2022
- Maintained an up-to-date knowledge of all menu items, ingredients, and preparation methods
- Developed and implemented inventory control systems to reduce food costs while maintaining quality standards
- Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns
- Managed scheduling of staff in accordance with budget constraints and labor laws
- Ensured compliance with local health department regulations regarding food storage, rotation, temperature controls and sanitation standards
- Investigated customer complaints promptly and took corrective action as needed
- Ordered supplies from vendors on a regular basis according to established guidelines
- Implemented cost-saving initiatives such as portion control measures, waste reduction strategies and energy conservation efforts
- Created detailed reports outlining staffing needs, sales figures, inventory levels and other relevant information
- Produced detailed documentation to outline potential worker issues
- Improved presentation and sales approaches to increase revenue
- Coached staff on strategies to enhance performance and improve customer relations
- Oversaw food preparation, production, and presentation according to quality standards
- Supervised team of 20 employees in food and beverage department, maintaining positive and productive atmosphere to enhance employee experience.
Assistant Conference and Events Manager
Sofitel Auckland Hotel
10.2019 - 11.2020
- Supervised team of around 40 employees in food and beverage department, maintaining positive and productive atmosphere to enhance employee experience
- The role involves fully supporting the F&B Manager to ensure the smooth daily operations for the conference facilities, restaurant, café, and bar in the hotel
- This role includes purchasing, cost control, recruitment, menu design and budgeting
- Delegating and prioritizing work in all situations
- Helps to Improve the Revenue of the Food and Beverage department by advising and implementing the business strategic ideas
- Ensuring all the high profile and VVIP Confidential events by completing with 100% client and guest satisfaction
- Planning and executing national and international level events operations
- Worked through the Pre- opening process of Food and Beverage Department
- Leverage Opera and Excel skills to input and compile data gathered from various sources
- Maintained schedule of class assignments to meet deadlines
- Motivated and encouraged team members to communicate more openly and constructively with each other
- Planned and completed group projects, working smoothly with others
- Demonstrated leadership by making improvements to work processes and helping to train others
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed budgets effectively, optimizing allocation of resources to maximize event impact.
- Coordinated florists, photographers, and musicians for events.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Established strong relationships with vendors, securing optimal pricing and service quality for events.
- Boosted event attendance by implementing targeted marketing strategies and promotional campaigns.
Conference and Events Team Leader
Sofitel Auckland Hotel
07.2018 - 10.2019
- Handling the duties and responsibilities of a Team leader in one of the much-talked restaurants in Auckland which serves contemporary and local cuisine as well as other departments such as Banquets and Bar, In Room Dining
- Taking initiatives and managing shifts in absence of manager or supervisor for a smooth day to day operation
- Staff training and assisting them with any difficulties related to the operations
- Banquet postings on Opera daily basis
- Rostering staff according to respective shifts
- Conducted regular staff meetings to discuss operational issues, customer feedback, and upcoming events
- Developed and implemented cost-effective strategies to reduce waste, increase efficiency, and maximize profitability
- Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards
- Delegated work to staff, setting priorities and goals.
Bartender
Vodka Room
06.2017 - 07.2018
- Prepared alcoholic and non-alcoholic beverages according to recipe standards
- Maintained inventory of liquor, beer, wine, and other beverage items
- Proficient in crafting a wide range of cocktails with precision and creativity
- Knowledgeable about various spirits, liqueurs, and cocktail recipes
- Efficiently handling multiple drink orders and tasks simultaneously
- Prioritizing and managing time effectively during busy periods
- Understanding the alcohol content of different vodka brands and variations
- Vodka Fusion.
Food and Beverage Attendant
Sofitel Auckland Hotel
02.2016 - 07.2018
- Assisting banquet events in capacity of a Food and beverage attendant
- Getting all the banquet events preparations ready one day prior to the BEO requirements
- Providing exceptional food and beverage service to guests across all outlets
- Ensuring outlet is set prior to meal service including table, banquet & buffet set up and clearance
- Understanding the menu, offering suggestions and up-selling food and beverage items
- Barista skills
- Bartender.
Education
Bachelor of Hospitality Management - Event Management
Auckland Institute of Studies
12.2022
National Diploma in Hospitality Management (level 5) -
Auckland, New Zealand
11.2017
Skills
- Excellent people manager: Persuader, influencer, leader, and delegator and Teamwork
- Effectively communicates to delegate responsibilities using interpersonal skills
- Accuracy and punctuality and Planning and Micros (Configuration) and Opera (Sales and catering)
- Leadership Training
- Operations Oversight
- Strategic Planning and Execution
- Financial Controls Implementation
- Business Management
- Data Management
- KPI Tracking
- Customer Service Management
- Inventory Management
- Training Management
- Proficient in Excel, PMS, CRM, Zendesk
- Financial Management
Certification
- Manager Certificate pursuant to the Sale and Supply of Alcohol Act 2012 (Auckland Council)
- Certificate in Barista and Service Skills
- Certificate in Spirits, Cocktails and Bartending
- REGULATED AIR CARGO AGENT SECURITY TRAINING COURSE (RACA Certificate)
- Forklift Licence
Accomplishments
- Taking Care of All high-profile client and Confidential guests in house and completing the job with 100% of success
- Recognized for Ambassador of the Year.
References
References available upon request.
Timeline
Logistics Manager
Aramex
01.2024 - Current
Area Operations ( Fleet Manager)
Aramex
07.2023 - 01.2024
Customer Experience Executive
Aramex
08.2022 - 03.2023
Night Auditor
The Hotel Britomart
02.2022 - 08.2022
Food and Beverage Supervisor
The Northern Club
01.2021 - 02.2022
Assistant Conference and Events Manager
Sofitel Auckland Hotel
10.2019 - 11.2020
Conference and Events Team Leader
Sofitel Auckland Hotel
07.2018 - 10.2019
Bartender
Vodka Room
06.2017 - 07.2018
Food and Beverage Attendant
Sofitel Auckland Hotel
02.2016 - 07.2018
Bachelor of Hospitality Management - Event Management
Auckland Institute of Studies
National Diploma in Hospitality Management (level 5) -
Auckland, New Zealand
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