Mathieson Griffin
Masterton
Summary
Dedicated customer service professional skilled in active listening and effective problem resolution. Experienced in managing high-stress situations while fostering customer loyalty through empathetic communication and prompt service.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Powershop
06.2024 - Current
- Addressed customer inquiries with efficiency, fostering enhanced satisfaction and loyalty.
- Trained new team members on customer service protocols and best practices.
- Handled escalated issues with professionalism, improving conflict resolution strategies.
- Sought ways to improve processes and services provided.
- Managed customer inquiries via phone, email, and live chat, ensuring timely and accurate responses.
- Delivered exceptional customer support through effective communication and problem-solving techniques.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved resolution time with effective problem-solving for customer complaints.
Customer Service Representative
BNT Automotive
11.2022 - 06.2024
- Managed resolution of customer inquiries to support overall satisfaction and strengthen loyalty.
- Managed accurate processing of orders through internal software to enhance operational efficiency and customer satisfaction.
- Assessed customer insights to identify patterns and recommend strategic improvements in services provided.
- Resolved escalated issues with professionalism, enhancing conflict resolution strategies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Delivered prompt service to prioritize customer needs.
Basketball Referee
YMCA
01.2018 - 11.2022
- Implemented game rules and regulations to uphold fair play standards.
- Communicated effectively with coaches, players, and spectators during games.
- Facilitated conflict resolution among players to maintain sportsmanship.
- Collaborated with fellow referees to enhance officiating consistency and accuracy.
- Provided constructive feedback to youth players on gameplay strategies and techniques.
- Conducted pre-game evaluations of teams to assess readiness and compliance.
- Mentored new referees on best practices for officiating basketball games.
- Handled high-stress situations using superior calming techniques with basketball fans.
Crew Team Member
KFC
01.2022 - 07.2022
- Delivered high-quality customer service in fast-paced environments, ensuring satisfaction and repeat business.
- Collaborated with team members to streamline operations and enhance workflow efficiency during peak hours.
- Assisted in training new hires on operational procedures, promoting adherence to company policies and protocols.
Education
Diploma - Business Administration And Management
Universal College of Learning (UCOL)
Masterton, NZ12-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Professional telephone demeanor
- Follow-up skills
- Call management
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Customer Service Representative
Powershop
06.2024 - Current
Customer Service Representative
BNT Automotive
11.2022 - 06.2024
Crew Team Member
KFC
01.2022 - 07.2022
Basketball Referee
YMCA
01.2018 - 11.2022
Diploma - Business Administration And Management
Universal College of Learning (UCOL)