Matilda Sione-Halatoa
Te Atatu,AUK
Summary
Dynamic professional with a proven track record at Pet Direct, excelling in stock optimization and team collaboration. Recognized for exceptional organizational skills and a keen attention to detail, I consistently enhance customer satisfaction and drive operational efficiency. Adept at managing recruitment processes and fostering a positive work environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Auckland Warehouse 2IC - Stock Optimization
Pet Direct
Avondale
05.2021 - Current
- Executed day-to-day duties with accuracy and efficiency.
- Contributed innovative ideas to enhance team performance and outcomes.
- Collaborated effectively with diverse coworkers to achieve goals and resolve product issues.
- Promoted high customer satisfaction through knowledgeable and friendly service.
- Prioritized tasks to meet service goals efficiently.
- Identified customer needs promptly to enhance overall satisfaction.
- Provided exceptional service in face-to-face interactions and phone conversations.
- Managed recruitment processes from job posting to offer negotiation.
Customer Service- Fulltime Contract
Diversey Ltd
Glendene, Auckland
10.2019 - 05.2022
- Processed purchase orders efficiently using SAP software.
- Handled phone calls to resolve customer queries promptly.
- Managed credit and debit transactions with accuracy and precision.
Labeler – Temp
Diversey Ltd
Glendene, Auckland
06.2019 - 10.2019
- Streamlined stock labeling processes to enhance accuracy and efficiency.
- Assisted manager with daily operational tasks to boost productivity.
- Picked orders accurately to satisfy client expectations.
- Refurbished machines, resulting in improved performance and reliability.
- Trained temporary staff to ensure seamless operational continuity.
Storeperson – Part Time
Independence Australia
Yatala, Gold Coast
02.2018 - 04.2019
- Gained permanent position for part time
- Pick packing – Paper Slip
- Strap Cartons
Storeperson / Forklift Operator
Silk Contract Logistic
Lytton, Brisbane
05.2015 - 11.2016
- Gained a permanent position for full time
- Leadership Role
- Forklift Tickets
- In charge of Containers Paperwork and Labels
- Train new casual workers
- Pick Order on EPJ and on air by cages
- Tagging and Labeling the right products 100% Accuracy
Catering and Beverage – Casual
Gate Aviation
Brisbane Airport
03.2015 - 05.2015
- Contributed innovative solutions to enhance team performance and improve outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
- Prioritized tasks to ensure efficient accomplishment of service objectives.
- Identified customer needs promptly to boost satisfaction.
Self Employed Housekeeper
Lexicon Apartment Hotel
Brisbane
07.2014 - 03.2015
- Maintained cleanliness and organization of guest rooms and common areas.
- Ensured proper sanitation and hygiene standards throughout the hotel facilities.
- Restocked housekeeping supplies to ensure availability for daily tasks.
- Trained new staff on cleaning procedures and safety protocols efficiently.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
Flight Assembly – Casual
Qantas Catering
Brisbane Airport
07.2014 - 01.2015
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked with cross-functional teams to achieve goals.
Crew Member – Part Time
McDonald
New Lynn, Auckland
01.2013 - 07.2014
- Provided friendly customer service during high-volume meal periods.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Assisted team members in training new crew members on core tasks.
- Handled cash register transactions and processed customer orders efficiently.
- Collaborated with team to manage inventory and stock supplies effectively.
- Served food quickly for positive guest experiences.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Merchandiser – Part Time
Farmers
New Lynn, Auckland
12.2012 - 07.2014
- Analyzed sales trends to optimize product placement and assortment strategies.
- Trained staff on visual merchandising standards and best practices for store layout.
- Maintained a clean and organized work environment at all times.
- Organized displays according to company standards and specifications.
- Communicated and coordinated planogram execution with store management.
- Printed labels and tags for for-sale merchandise.
Education
Cert 3 Food in Processing -
Golden Circle – Kirana
Brisbane01.2015
Diploma of Sport and Recreation - Dance
Auckland University of Technology
Auckland01.2010
Cert 2 Security -
K9 Unit
Brisbane01.2010
Bachelor of Design - Fashion
Auckland University of Technology
Auckland01.2009
Skills
- Dependability and responsibility
- Punctuality and honesty
- Trustworthiness and diligence
- Organizational skills
- Time management
- Goal orientation
- Confidence and self-motivation
- Leadership abilities
- Interpersonal skills
- Professional demeanor
- Presentation skills
- Ability to work under pressure
- Attention to detail
Affiliations
- Event planner, decorator, and designer
- Play Kilikiti
Accomplishments
- Being promoted 3 time in one year as a Co-ordinator to Team Leader to Manager and now Auckland Warehouse 2IC
Certification
- Forklift License - Bendi, Reach, Wave picker, Counterbalance
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Auckland Warehouse 2IC - Stock Optimization
Pet Direct
05.2021 - Current
Customer Service- Fulltime Contract
Diversey Ltd
10.2019 - 05.2022
Labeler – Temp
Diversey Ltd
06.2019 - 10.2019
Storeperson – Part Time
Independence Australia
02.2018 - 04.2019
Storeperson / Forklift Operator
Silk Contract Logistic
05.2015 - 11.2016
Catering and Beverage – Casual
Gate Aviation
03.2015 - 05.2015
Self Employed Housekeeper
Lexicon Apartment Hotel
07.2014 - 03.2015
Flight Assembly – Casual
Qantas Catering
07.2014 - 01.2015
Crew Member – Part Time
McDonald
01.2013 - 07.2014
Merchandiser – Part Time
Farmers
12.2012 - 07.2014
Cert 3 Food in Processing -
Golden Circle – Kirana
Diploma of Sport and Recreation - Dance
Auckland University of Technology
Cert 2 Security -
K9 Unit
Bachelor of Design - Fashion
Auckland University of Technology
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