Summary
Overview
Work History
Education
Skills
Interests
Languages
Timeline
Generic

Matile Ioane

Christchurch,CAN

Summary

Twenty-three years old, born and bred in the deep south of Dunedin, and now reside in the beautiful city of Christchurch with my partner. I would say I'm an analytical and logical thinker, with a strong problem-solving approach to work. Fun, confident and highly self- motivated with the ability to ‘think outside the box', and who can work well in a team. I am a woman of honesty and integrity, who has great communication skills and enjoys relating to people of all ages and walks of life. I come from a full Samoan background, my grandmother migrating to New Zealand in the late 70's with my mother and father. The unique cultural influences my parents have passed down have embraced and shaped me to be the woman I am today, driven, hardworking, reliable and friendly; but also, not forgetting how important it is to address people with empathy and respect, which are big pillars in my culture.

Overview

6
6
years of professional experience

Work History

Administrative assistant/Payroll

T & T Construction
05.2023 - Current
  • Complete all invoicing for jobs that have been completed.
  • Proofing any documents that need to be signed and or updated by the director of the business (e.g. Health and safety documents).
  • Booking in jobs and inspections through contractors and council via phone and email.
  • Managed payroll data entry and processing for 5 employees to comply with predetermined company guidelines and reviewed time records to verify accuracy of information.

Medical Receptionist

Woodham Road Medical Centre
11.2022 - 05.2023
  • Provided an empathetic and efficient first customer service experience for patients and visitors ensuring everyone is acknowledged in a professional, friendly, helpful and culturally appropriate manner.
  • Co-ordinated services and had major role to play in prioritising workflows and managing patient expectations.
  • Provided accurate and timely administrative support.
  • Completed any extra tasks set out by the GP's and Nurses and completed a fortnightly grocery and stationary shop for the medical centre.

Housing Navigator

Ōtautahi Community Housing Trust
07.2022 - 11.2022
    • Provide a welcoming, friendly and positive customer service
    • Handle customer enquiries efficiently, ensuring high levels of customer satisfaction
    • Communicate effectively to understand the needs of tenants
    • Dispatch and oversee maintenance work with contractors.

Customer Experience Representative

ACCIDENT COMPENSATION CORPORATION
11.2019 - 07.2022
  • Showed a real passion and motivation to deliver exceptional customer service for every customer I dealt with
  • Confident in being the first point of contact and providing top quality service with every interaction via face to face, phone, email and live chat
  • Showed excellent communication skills by communicating efficiently and confidently with people from all walks of life, my knowledge around the Samoan culture and fluent tongue in the language also helped with this.
  • A can do attitude is key in any role, I believe I showed this as I am someone who strives to be the best I can be and have a high work ethic in all that I do.

Laboratory Assistant

Southern Community Laboratories
05.2017 - 10.2019
  • Logged patient information and recorded results into system using Ultra Software
  • Recorded, reported and posted test results using Lab Solutions Software
  • Prepared samples for shipping and disposed of body fluids in proper containers
  • Kept laboratory in compliance with all applicable guidelines and law
  • Processed patient specimens according to priority and documented results
  • Set up, maintained and verified sterility of lab equipment and tools.

Education

Certificate in Level 4 Health Bridging Course from -

Otago Polytechnic
Dunedin, OTA
2020

Skills

  • Payroll Processing
  • Office Systems Management
  • Team Work
  • Problem Solving skills
  • Retentive
  • Reliable/Flexible
  • Hard working

Interests

I have a passion and love for sport, team sports specifically. I grew up playing netball, rugby, sevens, basketball and volleyball. There is something about the thrill of getting to do something you love alongside people you enjoy surrounding yourself with!

Languages

Samoan
Native or Bilingual
Maori
Limited Working

Timeline

Administrative assistant/Payroll

T & T Construction
05.2023 - Current

Medical Receptionist

Woodham Road Medical Centre
11.2022 - 05.2023

Housing Navigator

Ōtautahi Community Housing Trust
07.2022 - 11.2022

Customer Experience Representative

ACCIDENT COMPENSATION CORPORATION
11.2019 - 07.2022

Laboratory Assistant

Southern Community Laboratories
05.2017 - 10.2019

Certificate in Level 4 Health Bridging Course from -

Otago Polytechnic
Matile Ioane