Matisse Mayer

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Demonstrated excellent phone etiquette, responding to calls promptly and politely.
• Assisted walk-in customers with pricing and packaging needs, ensuring seamless and pleasurable experiences.
• Kept reception area clean and neat to give visitors positive first impression.
• Processing daily orders for fulfillment, from multiple systems.
• Maintaining open communication channels with clients regarding orders.
• Overseeing returns process and ensuring data accuracy.
• Generating shipping labels for oversized items in various systems including Courier Post and Aramex.
• Coordinating with specialized oversized freight shipment companies, such as A2 Logistics and Mainfreight, utilizes spreadsheets to communicate clearly with our clients.
• Implementing efficient inventory tracking systems using barcode scanners, integrated with Tradevine, Owens, Shopify, and customized spreadsheets for clients.

This job was through my Aunty's friend and did it on and off since I was around 12. Then did it more and was made a supervisor, right up to covid then decided it was best to stop, I did a few shifts when she needed me.

• Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
• Trained and supervised staff members for optimal performance in the cleaning procedures for the IT equipment, resulting in increased efficiency.
• Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
• Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
• Kept track of staff ours and communicated that forward to the owner (Marg)

• Possesses advanced keyboarding skills, ensuring rapid and precise data entry.
• Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
• Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
• Strategic thinker with ability to analyze complex situations and develop effective solutions.
• Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
• Supervised of up to five checkout operators at a time, enforcing compliance with operational policies and procedures as well as ensuring and working out timely breaks for everyone and cleaning rosters.
• Delivering personalized customer service, utilizing strong people skills and emotional intelligence.
• Ability to prioritize tasks, manage time effectively, and lead others as well as self to achieve shared goals.
• Effective communicator with well-developed written and verbal skills, ensuring clear and concise expressions.
• Having a calm and patient approach, combined with a friendly, polite, and articulate communication, as we had many different customers with very different situations and life experiences.