Matrix Walters
Otumoetai,Tauranga
Summary
Proficient duty manager bringing several years of experience and motivation to exceed objectives on a consistent basis. Experienced and proactive problem-solver successful at overseeing personnel, programs and projects. Familiar with operational requirements and best practices.
Overview
5
5
years of professional experience
Work History
Duty Manager
Briscoes Group Ltd
Otumoetai, Tauranga
11.2023 - Current
- Scheduled and organized daily shift rotations for a team of up to 12 employees.
- Managed disciplinary processes for employees who failed to adhere to company policies or procedures.
- Delegated tasks appropriately amongst team members, according to individual skillsets.
- Monitored performance of staff members, offering advice where appropriate.
- Developed and implemented strategies to improve customer service.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
Health and Safety Representative
Briscoes Group Ltd
Otumoetai, Tauranga
10.2022 - Current
- Conducted regular safety inspections of the workplace to identify potential hazards and report findings to management.
- Developed health and safety policies in consultation with staff, supervisors and managers.
- Monitored adherence to safety regulations by employees, contractors, visitors and suppliers.
- Investigated incidents or complaints related to health and safety issues.
- Assisted in the development of risk assessment plans for hazardous tasks or operations.
- Maintained records relating to accidents, injuries, illnesses, dangerous occurrences and other related issues.
Floor Supervisor
Briscoes Group Ltd
Otumoetai, Tauranga
03.2021 - 11.2023
- Provided excellent customer service by responding promptly to inquiries from customers or team members.
- Performed daily opening and closing procedures according to established guidelines.
- Processed customer payments accurately and efficiently.
- Managed cash register operations, including deposits, withdrawals, and transfers.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Ensured compliance with safety regulations and company policies.
Retail Sales Assistant
Briscoes Group Ltd
Takaro, Palmerston North
12.2019 - 03.2021
- Processed special orders for out-of-stock items, when necessary.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Performed cashier duties, such as scanning items, processing payments, and issuing receipts or change due.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Provided excellent customer service to clients in person and over the phone.
- Maintained an organized and clean store environment.
Education
First Aid Responder -
St Johns
Otumoetai10-2022
NCEA Level 3 -
Tauranga Boys College
Tauranga12-2021
Skills
- Relationship building
- Inventory management
- Customer service-oriented
- Team-oriented management
- Dedicated and self-motivated
- Experienced in the Microsoft Office Suite
- Excellent written and verbal communication skills
- Fast learner, implements new information effectively
- Excellent time management, with the ability to organize and manage multiple priorities
References
References available upon request.
Timeline
Duty Manager
Briscoes Group Ltd
11.2023 - Current
Health and Safety Representative
Briscoes Group Ltd
10.2022 - Current
Floor Supervisor
Briscoes Group Ltd
03.2021 - 11.2023
Retail Sales Assistant
Briscoes Group Ltd
12.2019 - 03.2021
First Aid Responder -
St Johns
NCEA Level 3 -
Tauranga Boys College
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