Matt Corby

I am currently employed by Air New Zealand as an International Long Haul Flight Attendant. Due to the up scaling of the airline in 2022, post Covid, I applied and entered training for the 787 aircraft and have been operating since October 2022. I quickly moved up to premium cabin service and have been earmarked to raise in the operating ranks as soon as they become available. I have progressed to operating the 777, along with all variants of aircraft and have a proven track record of high-level customer service and issues management.

• Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
• Consistent positive feedback from on-board managers and fellow crew members
• Resolved passenger conflicts and medical emergencies during flights.
• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
• Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
• Handled emergency situations calmly and effectively, ensuring the safety of all onboard.
• Elevated the overall travel experience for business-class passengers through attentive service and anticipating individual needs.
• Provided exemplary customer service through timely resolution of passenger complaints or issues during international flights.

As the Business Leader for Live Production, my role is to coordinate workflow, manage individual team members, ensure financial milestones are met, oversee margin retention, deal with performance issues, report to corporate senior leaders and inspire the team members. Over and above this role I have continued to project manage events in order to keep workflow evenly for the team.

• Mentored and guided employees to foster proper completion of assigned duties.
• Facilitated training for associates through daily coaching and regular performance appraisals.
• Coordinated weekly meetings for internal and external groups.
• Built strong relationships with customers through positive attitude and attentive response.
• Assisted with new hire processing and existing training programs.
• Maintained team flexibility and embraced change to adapt within dynamic event situations.
• Led cross-functional teams to achieve project goals within tight deadlines, ensuring timely delivery of event services.
• Cultivated strong relationships with key clients for ongoing business retention and increased revenue generation opportunities.
• Examples of Events and Activations Managed:

Konica Minolta – National Conference 2019

BlackRock iShares Roadshow 2019

Objective Corporation – Conference/Dinner 2019

Optus Finance Kick Off 2019

FCM Conference and EOFY Ball 2019

Lenovo Presidents Club – Fiji 2019

ING Kick Off 2019

ING Christmas Party 2018

Specializing in small groups of up to 12, I was a Tour Guide and Driver for tours based out of Auckland New Zealand. I took day tours to world leading tourism attractions such as Hobbiton, Te Puia and Waitomo Caves. The company specialized in running group tours for Airline Crew visiting NZ.

• Safely and efficiently drove a small passenger van and spent the day with groups being their host and providing a wide range of tour information about New Zealand culture and history
• Built personal relationships with guests to promote positive experiences.
• Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
• Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
• Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
• Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
• Conducted thorough research on cultural landmarks to ensure accuracy and depth in storytelling.
• Ensured safety and comfort for all participants, promptly addressing any concerns or emergencies that arose.
• Elevated tour group satisfaction, tailoring each tour to meet diverse interests and accessibility needs.
• Managed scheduling and logistics for multiple tour groups, ensuring smooth operation and timely departures.

I was employed as Production Director/Project Manager. In addition, I fulfilled other roles within the company such as Account Manager/Event Designer to lead, manage and support the production of all their key events and mentoring and assisting all event team members.

• Manage events personally and provide consultancy for other producers within the company.
• Reduce waste and inefficiency within the company's operations.
• Oversee budget management for producers to ensure profit margins are maintained.
• Maximized profit margins for events by establishing key achievement targets for producers.
• Reduced production costs through effective negotiation with suppliers and continuous monitoring of expenses.
• Ensured timely delivery of products by closely monitoring deadlines and adjusting schedules as needed.
• Evaluated projects for required production resources.
• I was also heavily involved in assessing and implementing a new event project management software system
• Examples of Events and Activations Managed:

Hyundai Field Days site 2016/2017

Kiwibank – Mind over Money Activation and Social Enterprise Conference Activation

Independent Liquor – HANDA NZ Open Queenstown

NZ Women’s Open – Windross

Oji – Tailored branded trailer for public communications, Tokoroa/Kawarau

Callaghan Innovation – High Tech Exhibition display design

Genesis – Field Days site 2017

Lions Tour 2017 – 3 x 4000pax supporters’ events pre-test, Auckland & Wellington

New Zealand Events Association – NZEA Awards 2017

• Company Overview: Uno Loco Productions is a renowned creative event agency in New Zealand
• As the Event Production Director, I lead and managed the production, operations, and logistics delivery across all events
• I had overall responsibility for ensuring all event producers had a supportive and creative event production department to rely on
• I worked on many complex and time restrictive projects
• I was entrusted to produce events in New Zealand, Australia, China, and other nations
• I was extraordinarily successful and was considered by many corporate senior managers as the crucial component in high profile and critical events and conferences
• Continuously improved production process through data analysis, identifying areas for improvement and implementing necessary changes.
• Established strong relationships with key vendors to secure favorable pricing agreements on raw materials and components.
• Managed a team of production staff, providing guidance, training, and performance evaluations to foster professional growth.
• Examples of Events and Activations Managed:

Coca Cola – Summer Activation Series2011

New Zealand Television Awards 2011 – 2012

Fonterra Fieldays 2012-2016

Fonterra Awards2011 - 2014

Lion Conferences 2011 - 2014

Coca Cola MIT Conference 2012

Hallenstein’s “Will I Am” Event 2013

NZTE- International Business Awards 2013

NZTE – VIP Lunch & Agri-Tech Expo with Chinese President Xi Jinping 2014

Fonterra – 4 day turnaround JV Satellite announcement – Beijing 2014

Fonterra IMF Conference – Beijing 2014

Coca Cola – FIFA Beach Soccer World Cup – Tahiti 2013

Coca Cola Sales Excellence – Rakino Island, New Zealand 2014

Auckland Transport – Electric Trains Launch2014

Auckland Transport – Ameti Road/Tunnel Launch 2014

TV3 – New Season Launch 2012 – 2014

Vogels Café – National Tour 2014

Coca Cola – Lift Plus “Crack the Crate” National Tour 2013

Lion Breweries National Sales Conferences 2012 – 2013

• A proud Air New Zealander who successfully graduated to one of 30 roles from 3500 applicants to become one of the inaugural International Airline Concierge team
• I passed many psychometric and role play tests and then passed flight attendant training to become the world first Inflight Concierge
• This role was highly visible, and I had to deal with many potentially critical situations
• I was very successful and was identified as future leadership for the company
• Proactively supported the development of strong communication channels
• Played a key role in defining procedures and policies with other IAC members and management
• Marketed IAC benefits to Vancouver and San Francisco through meetings with the local tourism authorities
• Developed a Sector report for FSMs which has been supported and implemented as a standard procedure
• Designed and managed the Leadership College IAC expo stand in 2008
• Represented the IAC team at the NZ Tourism conference
• Received acknowledgement and praise from Air New Zealand EXCO regarding customer experience
• A member of the Special Assistance Emergency Recovery Team
• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Offsite Connections Australia opened a Shanghai office in October 2005. My role was to set up the operation in Shanghai, business development and training local staff.

• Designed and created events with full budget responsibility for Western clients based in China
• Managed and negotiated third party sponsorship partners.
• Liaised and negotiated with Chinese Government Officials
• Engaged and negotiated with local suppliers
• Managed local team members and supported their professional development

Examples of Events Managed:

Qantas Direct Flights to Beijing Launch – Beijing

General Motors Asia Pacific Leadership Conference - Shanghai

Tourism Australia Event - Bangkok

Chlitina China Event - Shanghai

• Company Overview: PBL Media is one of the largest integrated media company in Australia
• When I joined it was at a crucial period of change when the media group including Channel 9, ACP (70 magazine titles), ninemsn and other business groups were required to be unified in their event strategy
• Key events:

Tourism New Zealand Australian Showcase – guests included NZ Prime Minister-Hon

Helen Clark and Sam Neil

NW Oscars –live coverage of the American Oscar Awards at the Sydney Town Hall for 250 VIP’s – guest Anna-Nicole Smith

Harpers Bazaar magazine event for Helena Christensen, Sydney Fashion Week

Wheels Magazine 50th Birthday Dinner – guest Edsel Ford, Henry Ford’s grandson - Ford Motor Company

Gourmet Traveler Magazine Restaurant of the Year Awards

TV Week Magazine Logies Awards – guests Delta Goodrum, Michael Buble