Matt Rich

• Diagnosed and repaired diesel engines using advanced diagnostic tools and equipment.
• Conducted routine maintenance on heavy-duty vehicles to ensure optimal performance and safety.
• Collaborated with team members to troubleshoot mechanical issues efficiently and effectively.
• Performed comprehensive inspections of vehicle systems to identify potential failures before they occurred.

• Conducted thorough cleaning and detailing of vehicles, ensuring high standards of presentation.
• Operated various detailing tools and equipment, enhancing efficiency in service delivery.
• Applied protective coatings and waxes to maintain vehicle aesthetics and longevity.

• Diagnosed and resolved vehicle performance issues using advanced tools, improving repair accuracy and customer satisfaction.

• Completed comprehensive maintenance checks to enhance vehicle safety, reliability, and longevity.

• Trained and mentored junior technicians, raising team capability and workshop efficiency.

• Streamlined workflow processes to reduce turnaround times and boost service department productivity.

• Collaborated with technicians to solve complex repair problems, ensuring effective, timely resolutions.

• Applied strict safety protocols during repairs, reducing risks and maintaining a safe workshop environment.

• Coordinated with parts suppliers to secure timely components, preventing delays in service delivery.

• Maintained an organised and safe work area, supporting overall shop efficiency and compliance.

• Managed warrant records and documentation with high accuracy, ensuring legal compliance and data integrity.

• Delivered outstanding customer service by resolving inquiries, managing appointments, and offering clear maintenance advice.

• Built strong customer relationships, promoting loyalty and repeat business.

• Led team discussions to address operational challenges and drive continuous improvement.

• Provided tailored service recommendations based on diagnostic results and maintenance history, boosting customer confidence.