Tamaia Phillips
Mangakakahi ,Rotorua
Summary
Effective at choosing items to fulfill customer orders. Excellent sales, service and communication skills. Focused on building customer loyalty with a relationship-oriented approach. Dedicated Personal Shopper well-versed in selecting, packing and delivering orders. Results-oriented and thorough with strong focus on efficiency. Ready to 7 years of retail experience to dynamic new position. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Online Manager
Countdown
Mangakakahi, Rotorua
02.2017 - 05.2024
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Provided customer support for technical issues related to the online ordering process.
- Maintained accurate records of all orders placed through the website.
- Managed inventory levels to ensure availability of products for customers.
- Created reports on order volume, revenue, and other key metrics related to online ordering.
- Responded promptly to inquiries from customers regarding their online grocery orders.
- Provided training and support for new employees joining the company's online grocery team.
- Ensured compliance with local laws and regulations governing e-commerce operations.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Secured and stored items until customer pickup.
- Scanned items when pulling from shelves to update system stock information.
- Assisted teammates with daily tasks during peak periods.
- Satisfied customers with quick, accurate service under tight deadlines.
- Created, managed and automated orders and invoices using order management and invoicing software.
Team Member
KFC
Mangakakahi, Rotorua
02.2014 - 01.2017
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Collaborated with team members to maximize productivity and efficiency.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Monitored expiration dates on food items for freshness assurance.
Education
NCEA Level 1 & 2 -
Western Heights High School
Rotorua, NZ12-2014
Skills
- POS System Operation
- Stock replenishment
- Complaint resolution
- Shelf Stocking
- Customer Engagement
- Product Recommendations
- Order Accuracy
- Customer Service
- Attention to Detail
- Upbeat and Outgoing Attitude
- Online Order Processing
- Planning and Organization
- Documentation And Reporting
Timeline
Online Manager
Countdown
02.2017 - 05.2024
Team Member
KFC
02.2014 - 01.2017
NCEA Level 1 & 2 -
Western Heights High School
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