Matt Woods
Auckland
Summary
Adaptable and detail-oriented professional with a background in customer support and email marketing. Experienced in using data-driven insights to optimise processes and improve performance.
I’m quick to learn new systems, stay focused under pressure, and communicate clearly with teams and stakeholders.
I'm excited to apply my problem-solving and analytical skills in an entry-level analytical role, where I can help improve business operations and deliver positive customer experiences.
Overview
11
11
years of professional experience
Work History
Email Marketing Specialist
Freelance
04.2024 - Current
- Analysed performance metrics of previous campaigns to identify successful strategies and areas of improvement
- Effectively managed multiple campaigns simultaneously by prioritising and organising tasks
- Collaborated with team members to direct creative and strategic aspects of email campaigns.
- Communicated with clients to understand their goals and visions, providing strategic input when needed.
- Crafted compelling subject lines, email copy, and CTAs to increase open rates, engagement, and conversions.
- Increased open rates by 30%, CTRs by 50%, and conversion rates by 12% through targeted email campaigns.
- Produced engaging copy for a variety of email types, including welcome series, promotional emails, and newsletters.
- Increased customer engagement and retention by optimising email content, timing, and segmentation.
- Setup automated email flows for lead nurturing, cart abandonment recovery and product replenishment encouragement.
- Knowledge of email service providers (Klaviyo, Mailchimp).
Warehouse Assistant
ITWCAP
07.2022 - 03.2024
- Conducted regular safety checks in the warehouse and of MHE, identifying hazards when apparent.
- Liaised with internal & external stakeholders to ensure smooth warehouse operations.
- Managed inventory flow and stock levels.
- Contributed to the efficiency of operations in a high-volume warehouse for a billion-dollar company, meeting daily KPIs and exceeding performance expectations.
- Processed and dispatched effectively to ensure accuracy in order fulfillment and on-time delivery.
Warehouse Assistant
Online Distribution
09.2020 - 03.2022
- Picked and packed orders with speed and accuracy to meet shipping deadlines.
- Adhered to strict health and safety procedures.
- Communicated with team members to achieve daily targets.
- Used warehouse management systems to track inventory and highlight discrepancies.
Assistant Manager
Grampian Fish Supply
02.2014 - 04.2019
- Provided exceptional customer service by greeting customers, taking orders, and preparing orders in a timely manner.
- Trained and monitored new staff.
- Maintained a clean and hygienic environment in compliance with food safety regulations.
- Regularly liaised with suppliers to ensure stock fulfillment.
Education
Bachelor of Arts - Philosophy & History
University of Canterbury
Christchurch, NZ07.2020
Skills
- Problem Solving
- Critical Thinking
- Analytical Thinking
- Research & Writing
- Time Management & Organisation
- Computer Proficiency
- Email analytics/campaign management
COURSES
SEO and Google Ads, Coursera
Timeline
Email Marketing Specialist
Freelance
04.2024 - Current
Warehouse Assistant
ITWCAP
07.2022 - 03.2024
Warehouse Assistant
Online Distribution
09.2020 - 03.2022
Assistant Manager
Grampian Fish Supply
02.2014 - 04.2019
Bachelor of Arts - Philosophy & History
University of Canterbury
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