Summary
Overview
Work History
Education
Skills
Timeline
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Mattea Biggar

56 Riddiford Street,Wellington

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

One New Zealand
04.2023 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Shoe Sales Associate

Foot Locker
11.2021 - 04.2022
  • Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
  • Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
  • Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
  • Assembled promotional displays to increase brand awareness and attract customers.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Contributed to team sales goals by consistently meeting or exceeding personal sales targets.

Clothing Sales Associate

Lower Clothing
12.2020 - 03.2021
  • Encouraged customers to find accessories and other upsell items to complete ensembles.
  • Cleaned, closed, and secured store at end of shift.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Pressed and folded items upon arrival in store to increase visual appeal.
  • Supported loss prevention efforts by monitoring the sales floor for suspicious activity and adhering to proper security protocols during cash handling tasks.
  • Developed strong product knowledge to recommend suitable clothing options based on customers'' needs, preferences, and desired fit.

Logistics Assistant

David Jones
11.2019 - 06.2020
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Ensured timely delivery of products by coordinating efficient transportation routes and carrier schedules.
  • Conducted regular audits of inventory levels to identify discrepancies and implement corrective actions as needed.
  • Facilitated smooth communication between internal departments such as sales, purchasing, production planning for seamless logistical coordination.
  • Implemented Lean principles within warehousing activities, reducing waste and increasing overall operational efficiency.

Grocery Team Member

New World Churton Park
06.2018 - 08.2019
  • Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
  • Maintained safe, clean and well-organized working and shopping environment by sweeping and mopping floors and complying with health and sanitation procedures adhering to safe work practices.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted in inventory management for optimal product availability and reduced waste.
  • Worked closely with department managers to achieve better stock rotation practices, reducing spoilage rates significantly over time.

Education

Bachelor of Arts - Psychology

Victoria University of Wellington
Wellington, NZ
12.2024

High School Diploma -

Cullinane College
Whanganui, NZ
11.2017

Skills

  • Product Knowledge
  • Complaint Resolution
  • Scheduling
  • Report Generation
  • Data Entry

Timeline

Customer Service Representative

One New Zealand
04.2023 - Current

Shoe Sales Associate

Foot Locker
11.2021 - 04.2022

Clothing Sales Associate

Lower Clothing
12.2020 - 03.2021

Logistics Assistant

David Jones
11.2019 - 06.2020

Grocery Team Member

New World Churton Park
06.2018 - 08.2019

Bachelor of Arts - Psychology

Victoria University of Wellington

High School Diploma -

Cullinane College

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Mattea Biggar