Mattea Biggar
Wellington
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer service representative
Contact Energy LTD, Wellington
06.2024 - Current
- Answered customer telephone calls, emails and messengers promptly to avoid on-hold wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Customer service representative
One New Zealand, Lambton Quay
04.2023 - 05.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Retail assistant
Footlocker, Porirua
11.2021 - 04.2022
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
- Assembled promotional displays to increase brand awareness and attract customers.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Contributed to team sales goals by consistently meeting or exceeding personal sales targets.
Retail assistant
Lower Clothing, Porirua
12.2020 - 03.2021
- Encouraged customers to find accessories and other upsell items to complete ensembles.
- Cleaned, closed, and secured the store at the end of shift.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Pressed and folded items upon arrival in store to increase visual appeal.
- Supported loss prevention efforts by monitoring the sales floor for suspicious activity and adhering to proper security protocols during cash handling tasks.
- Developed strong product knowledge to recommend suitable clothing options based on customers’ needs, preferences, and desired fit.
Logistics assistant
David Jones, Wellington Central
11.2019 - 03.2020
- Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
- Ensured timely delivery of products by coordinating efficient transportation routes and carrier schedules.
- Conducted regular audits of inventory levels to identify discrepancies and implement corrective actions as needed.
- Facilitated smooth communication between internal departments such as sales, purchasing, production planning for seamless logistical coordination.
- Implemented Lean principles within warehousing activities, reducing waste and increasing overall operational efficiency.
Grocery, Chilled, Storeroom
New World, Churton Park
06.2018 - 10.2019
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Maintained safe, clean and well-organized working and shopping environment by sweeping and mopping floors and complying with health and sanitation procedures adhering to safe work practices.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted in inventory management for optimal product availability and reduced waste.
- Worked closely with department managers to achieve better stock rotation practices, reducing spoilage rates significantly over time.
Education
Bachelor of Arts - Psychology
Victoria University of Wellington
01.2024
High School Diploma - undefined
Cullinane College
11.2017
Skills
- Product Knowledge
- Complaint Resolution
- Scheduling
- Report Generation
- Data Entry
Timeline
Customer service representative
Contact Energy LTD, Wellington
06.2024 - Current
Customer service representative
One New Zealand, Lambton Quay
04.2023 - 05.2024
Retail assistant
Footlocker, Porirua
11.2021 - 04.2022
Retail assistant
Lower Clothing, Porirua
12.2020 - 03.2021
Logistics assistant
David Jones, Wellington Central
11.2019 - 03.2020
Grocery, Chilled, Storeroom
New World, Churton Park
06.2018 - 10.2019
High School Diploma - undefined
Cullinane College
Bachelor of Arts - Psychology
Victoria University of Wellington
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