Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic
Matthew du Toit

Matthew du Toit

Upper Hutt,New Zealand

Summary

Dynamic Operations Manager at Techtop NZ with a proven track record in enhancing customer satisfaction and streamlining inventory management. Skilled in leadership and problem-solving, I drive team success and foster vendor relations, ensuring attention to detail. Committed to delivering exceptional results through effective communication and critical thinking.

Looking for my next challenge or career path, which I'm excited to start pursuing.

Overview

10
10
years of professional experience

Work History

OPERATIONS MANAGER

@ Techtop NZ trading as John Brooks
Lower Hutt, WELLINGTON
07.2015 - Current
  • Storeman, 2015-2017.
  • Sales Engineer, 2017-2021.
  • Operations Manager, 2021–Present.
  • Manage the daily operations of the Wellington Branch.
  • Handle customer service inquiries via phone calls, emails, and walk-ins.
  • Process requests and place orders with vendors.
  • Monitor inventory levels and place new orders for merchandise to keep the supply well-stocked.
  • Manage internal team including salesmen and storeman.
  • Deliver positive customer experiences by implementing effective quality assurance practices.
  • Delegate work to staff, setting priorities and goals.
  • Resolve customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Provide leadership, insight, and mentoring to newly hired employees to supply knowledge of various products.
  • Ensure compliance with safety regulations and maintain a safe work environment for all personnel.
  • Aid senior leadership during the executive decision-making process by generating reports to recommend corrective actions and improvements.

Education

First Aid Level 1 -

Hato Hone St John
Wellington
01-2024

Diploma of Sport Management - Exercise Prescription

New Zealand Institute of Sport Limited
Wellington
01-2015

Certificate of Automation Engineering Technology -

Whitireia - WelTec - Te Pukenga
Porirura
01-2014

NCEA Level 1 & 2 -

Heretaunga College
Upper Hutt
01-2012

Skills

  • Highly organized
  • Communication Skills
  • Team building
  • Loyalty
  • Fast learner & adapter
  • Problem Solver
  • Time Management
  • Critical Thinking
  • Decision Making
  • Hard Working
  • Leadership
  • Inventory management
  • Vendor relations
  • Data analysis
  • Customer service
  • Supply chain management
  • Tech-savvy and computer literate

References

Chris Brooks - former owner - John Brooks Ltd (retired)

Neville Gibbs - former boss, Head of Sales - John Brooks Ltd

Daniel Tippet - current boss, Head of Operation - John Brooks 

Contact details available on request

Hobbies and Interests

  • Family man, partner & daughter.
  • Golf
  • Sports Enthusiast
  • Outdoor
  • Problem Solver

Timeline

OPERATIONS MANAGER

@ Techtop NZ trading as John Brooks
07.2015 - Current

First Aid Level 1 -

Hato Hone St John

Diploma of Sport Management - Exercise Prescription

New Zealand Institute of Sport Limited

Certificate of Automation Engineering Technology -

Whitireia - WelTec - Te Pukenga

NCEA Level 1 & 2 -

Heretaunga College

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Matthew du Toit