Matthew Finn
Timaru,CAN
Summary
Dedicated Customer Service Administrator with background in troubleshooting customer issues. Quickly identifies issues and finds most effective solutions. Offering successful career history comprising more than 5 years.
Proven track record of scheduling and coordinating large infrastructure projects.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Customer Service
Hynds Pipe Systems Limited
09.2008 - Current
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction through application of superior conflict resolution and problem-solving skills.
- Implemented project management techniques to overcome obstacles and increase productivity.
- Trained team members on systems and product knowledge.
- Immediately addressed critical issues to prevent any further problems arising.
Maintenance Worker
Craig's Poultry
03.2017 - 07.2018
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
Scaffolder
Nayland Scaffold
07.2015 - 01.2017
- Assembled, erected and dismantled scaffolding structures to meet project needs.
- Built custom scaffolding structures to specifications for diverse applications.
Orchard Supervisor
Wai-West Horticulture
02.2013 - 05.2015
- Monitored operations carefully to detect disease, monitor harvest and track growth.
- Identified, removed or prevented pests and weeds, consistently protecting crop integrity and increasing yield.
- Led team of 3 skilled and unskilled orchard personnel.
Education
Diploma - Aquaculture
Nelson Marlborough Institute of Technology
Nelson, NZMarine Studies
Nelson Marlborough Institute of Technology
Nelson, NZSkills
- Inventory Management
- Customer Service
- Relationship Building
- Multitasking and Organization
- Staff Training
- Complex Problem-Solving
- Priority Management
Timeline
Maintenance Worker
Craig's Poultry
03.2017 - 07.2018
Scaffolder
Nayland Scaffold
07.2015 - 01.2017
Orchard Supervisor
Wai-West Horticulture
02.2013 - 05.2015
Customer Service
Hynds Pipe Systems Limited
09.2008 - Current
Diploma - Aquaculture
Nelson Marlborough Institute of Technology
Marine Studies
Nelson Marlborough Institute of Technology
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