MATTHEW GOODE
Essendon, Melbourne,New Zealand
Summary
I completed my Bachelor of Commerce degree with a specialization in Management Science from the University of Canterbury in 2011. Following my return to New Zealand from playing cricket in Canada in September 2012, I commenced my career as a Claims Advisor at the Earthquake Commission. Presently, I hold the position of Commercial Manager within the Christchurch Commercial Team at Kiwibank. I am driven by a passion for professional growth, strive to be a dynamic team player, and consistently deliver high-quality work. I thrive on challenges and opportunities for learning, leveraging my wealth of knowledge and expertise gained from my previous professional roles and academic background.
Overview
18
18
years of professional experience
Work History
Commercial Manager
Kiwibank
Chch, New Zealand
08.2020 - Current
- To provide relationship management support and provide Good Customer Outcomes
- The Commercial Manager in conjunction with the Commercial Associate processes and assesses credit applications for commercial business customers ranging mainly from $1m to $10m TAE
- The role is both sales and process with a portfolio of customers and prospects who are actively relationship managed.
- This role is fast paced and requires ability to manage client expectations and react to requests in a timely fashion as well as proactively pursue new opportunities.
Commercial Associate
Kiwibank
Chch, New Zealand
06.2019 - 08.2020
Banking Assistant
Kiwibank
Chch CBD Branch/Papanui, Christchurch
03.2015 - 12.2019
- Key Parts of the role involves counter and concierging interactions, Banking room appointments for new and existing Kiwibank customers and Business Customers
- My main role as a Banking Assistant involves being the first point of contact for our banking customers and ensuring we understand the needs of the customers and provide appropriate products/services that meet those needs and add value to their experience
- Alongside my role as a Banking Assistant, I am working alongside our branch Lending Specialist in an assistant role
- Banking Consultant’s main role is to provide home lending services to new and existing Kiwibank Customer that align with Kiwibanks Policies and Target Markets
- The role involves interviewing of customers, information gathering and processing of home loan applications.
Business Consultant
Kiwibank
Chch, New Zealand
12.2018 - 06.2019
- Key parts of the role involves provide support to the relationship managed groups
- This includes all onboarding tasks including AML processes and welcome calls, transactional services, managing settlements, answering client queries via email, phone and secure mail and providing assistance to Commercial Managers and Associates.
Claims Advisor
Earthquake Commission
Christchurch, New Zealand
10.2012 - 03.2015
- Key parts of this role involve allocating claims for assessment; reviewing data; gathering information and making recommendations on processing of claims
- In my role I coordinate the Work flow of the Data Integrity team, within the larger CHRP Technical team
- This role includes cleansing and transferring claims to Fletchers EQR, managing the returned claims project and liaising with Internal EQC staff, External EQR staff and EQC Customer's
- The Returned claims project involves a calling campaign to determine a suitable settlement option for the customers claim.
Checkout Supervisor
Bishopdale New World
Christchurch, New Zealand
04.2006 - 03.2012
- My main role as a checkout supervisor was to allocate duties to the checkout staff and be first point of contact for customer enquiries
- Duties included cash handling, customer contact and staff liaising.
Education
Bachelor of Commerce Management Science -
University of Canterbury
Christchurch, New Zealand11.2011
NCEA Level 1, 2, 3 -
St Bedes College
Christchurch, New Zealand01.2007
Skills
I am a strong written and verbal communicator
and collaborate within my team and across the
organization
Providing a positive customer experience and
understanding interactions in a customer
centric manner
I am a reliable and hardworking individual
and have proven my ability and resilience to
succeed in an ever-changing environment
I have sound technical knowledge and can
effectively manage using multiple
applications at once
Fast learner who can pick up new skills and
knowledge and retain these with ease This
gives me the confidence to apply myself in
new environments
Accomplishments
New Zealand Certificate in Financial Services (Level 5) with strand; Residential Property Lending;
Hobbies and Interests
I am a sociable and outgoing individual who enjoys having a good time. I am happily married with two children and our household also includes our lovable dog. Balancing family life and my hobbies keeps me occupied. In my leisure time, I indulge in playing sports, particularly golf and cricket, and watching sports. I am constantly seeking opportunities for personal development and am eager to see the progression of my career journey.
Timeline
Commercial Manager
Kiwibank
08.2020 - Current
Commercial Associate
Kiwibank
06.2019 - 08.2020
Business Consultant
Kiwibank
12.2018 - 06.2019
Banking Assistant
Kiwibank
03.2015 - 12.2019
Claims Advisor
Earthquake Commission
10.2012 - 03.2015
Checkout Supervisor
Bishopdale New World
04.2006 - 03.2012
Bachelor of Commerce Management Science -
University of Canterbury
NCEA Level 1, 2, 3 -
St Bedes College