Matthew Gordon
Wellington,WGN
Summary
My experience at my past and current job(s) have given me a passion for maintaining customer satisfaction by delivering quality service. They have helped me to be prompt and alert at all times, while also gaining experience with handling money and working with the public. It also helped to grow my ability to work within a team, work independently if need be, as well as the ability to lead a team, ensuring that we are collectively working towards the same goal.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor/Duty Manager
New World Metro, Willis Street
Te Aro, Wellington
04.2025 - Current
- Completed Duty Managers certificate + LCQ certificate - gained Duty Managers experience.
- Supervised daily operations and ensured adherence to company policies.
- Trained new staff on operational procedures and safety protocols.
- Resolved employee conflicts and promoted a positive workplace environment.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised a team of 6-8 employees at one time.
Online Personal Shopper
New World
Dannevirke , Dannevirke
01.2024 - 12.2024
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Collaborated within my department to maximise customer satisfaction.
- Assisted customers in navigating online platforms for seamless shopping experiences.
- Collaborated with suppliers to ensure Ishop was fully stocked when I was Acting Manager when my manager was away.
Customer Service Provider
Friday Fish N Chips
04.2021 - 12.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Arts - Criminology + History
Victoria University of Wellington
Wellington, NZSkills
- Financial Transactions
- Managing Multiple Tasks
- Money Handling Abilities
- Customer Service
- Team leadership
- Analytical thinking
- Communication skills
- Quality control
Certification
- LCQ Certificate
- Duty Managers certificate
References
References available upon request.
Timeline
Supervisor/Duty Manager
New World Metro, Willis Street
04.2025 - Current
Online Personal Shopper
New World
01.2024 - 12.2024
Customer Service Provider
Friday Fish N Chips
04.2021 - 12.2022
Bachelor of Arts - Criminology + History
Victoria University of Wellington
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