Matthew Javadinejad

-First point of contact for emails and “walk-ins”

- Assist with or re-direct any enquiry as applicable

Review plans/specifications as sent by customers

Plan job timelines for delivery and client expectations

Assess levels of risk on a job request/project

Produce Quotes (clear, detailed and accurate)

Complete sales process for customers (Purchase Order Numbers issued, allocated/received and logged)

Process Orders in the System

Follow up with clients on any delays

Database updated with all orders and customer contacts, opportunities, quotes, projects on the go, correspondence

Arrange freight deliveries and at times collections

• Demonstrated strong organizational skills in coordinating schedules, appointments, and activities, optimizing client engagement and sales efficiency
• Prepared company marketing plan and presented products and services to all prospects in the territory
• Converted 68% of inquiries to active orders
• Completed and closed all orders in the account within the fiscal year.

• Demonstrated strong organizational skills in coordinating schedules, appointments, and activities, optimizing client engagement and sales efficiency
• Prepared company marketing plan and presented products and services to all prospects in the territory
• Converted 72% of inquiries to active orders
• Completed and closed all orders in the account within the fiscal year.

• Developed and presented product proposals to potential customers in gas refineries and petrochemical complexes
• Rewarded for the highest record of spare parts sales in North Africa and Middle East (MENA)
• Acknowledged and delivered all customer inquiries within the territory
• Played a key role in the successful completion of 3 major overhauls of MHI rotary equipment in petrochemical complexes.

• Identified and cultivated relationships with potential business clients, enhancing customer engagement
• Managed existing client relationships, ensuring satisfaction and repeat business
• Implemented targeted marketing strategies, aligning with customer needs and interests
• Gained the second highest satisfaction score from 3 major clients in the energy industry.

• Presented equipment features to EPC contractors and end-users, focusing on technical clarifications and customer needs
• Gained the highest appraisal in 2013 for technical and after-sales support
• Completed and closed all orders within project schedule
• Recommended by a major client in the territory for exceptional technical support.