Matthew Kendall

· Responded promptly to requests for assistance, spills and customer inquiries.

· Wiped, sanitized, and maintained floors, facility, and equipment to adhere with company standards and procedures.

· Maintained clean and attractive product displays to entice customer purchases.

· Produced food and drink products adhering to company quality and quantity standards.

· Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.

· Fulfilled customer orders while complying with pricing and packaging procedures.

· Checked on dining areas frequently to clean up spills and wipe down tables.

· Cultivated warm relationships with regular customers.

· Served food and beverages promptly with focused attention to customer needs.

· Maintained clean and organized dining areas to uphold Cafe hygiene standards.

· Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

· Resolved customer complaints promptly and professionally to maintain positive reputation.

· Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

· Checked personal identifications during alcohol and tobacco sales.

· Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

· Worked flexible schedule and extra shifts to meet business needs.

· Worked closely with shift manager to solve problems and handle customer concerns.

· Cleaned and sanitized seafood area to preserve products and protect safety of guests.

· Washed floors, walls, coolers, and storage shelves.

· Checked quality of products and removed expired items.

· Cleaned and sanitized equipment, tools, and work surfaces.

· Assisted customers with product selection by making recommendations and suggestions based on customer needs.

· Increased sales by explaining characteristics and providing serving suggestions for various seafood items.

· Handled specialty seafood items for packaging and display.

· Engaged in friendly conversation with customer to better uncover individual needs.

· Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

· Managed paid social media advertising campaigns to reach and engage target audiences.

· Trafficked advertisements to target audience using specific algorithms for focused exposure.

· A-B tested ad campaigns to optimize performance and drive improved ROI.

· Designed paid client ads for use on diverse social media platforms.