MATTHEW KENNEDY
auckland,New Zealand
Summary
Professional summary
I consider myself a well-rounded individual with a diverse background shaped by a wide range of life experiences, from spending a few years of my youth on a boat and attending boarding school, to working across various communities throughout Auckland. These experiences have helped me develop strong interpersonal and communication skills. I’ve learned how to connect with people from all walks of life, which makes me naturally empathetic, calm under pressure, and driven to help others, especially in challenging situations. Raised on a farm, I was taught the value of hard work, consistency, and responsibility from an early age. These traits have carried through into my professional life, where I always give my full effort and take pride in being dependable and adaptable.
I have always had a deep passion for technology. I enjoy the constant learning, creative problem-solving, and logical thinking it requires. Studying Software Engineering part-time while working full-time has confirmed that I’m on the right path — one where I can combine my technical interests with my desire to help people. Starting out in a Desktop Support Specialist role would be a fantastic opportunity for me to build my technical skills and get exposure to technology in a corporate environment. It would be a natural next step for me, blending my people skills, work ethic, and growing technical expertise into a career that genuinely excites me.
Overview
1
1
year of professional experience
Work History
Lead Multi-Site Support
Auckland Council
Auckland Wide
04.2024 - Current
- In this role I deliver high-quality customer service across 10 busy aquatic and fitness centres in a multi-functional role, adapting across pools, fitness, reception and customer support to meet the needs of diverse communities.
- As a Lead I have been trained to fill managerial roles where required so have the experience of managing many different teams, meeting the needs and requirements of each demographic.
- Provided frontline customer support, resolving queries and escalating issues where necessary - similar to L1 IT Support
- Adapted quickly across various systems and service areas, demonstrating flexibility and fast learning in high-pressure environments
- Ensured safety and operational standards were maintained in a role requiring vigilance, time management, and quick decision-making
- Supported digital systems including booking software, membership systems, and facility operations platforms
- My time in this role has helped me develop strong communication skills working with staff, management, and customers across multiple locations
- Participated in training and upskilling opportunities for continuous improvement
I have also worked multiple part-time jobs.
Available on request.
Education
Diploma - Software Engineering
07.2025
Skills
- Front End: HTML, JavaScript (current study)
- Basic IT troubleshooting (hardware/software)
- Windows OS management
- Digital booking and membership systems
- Clear and professional verbal communication
- Active listening and empathy with users
- Conflict resolution and de-escalation
- Explaining technical solutions in non-technical language
- Collaborative and adaptable across teams
- Time management and multitasking
- Fast learner with a proactive mindset
- Able to work independently and under pressure
- Shift flexibility and availability
Role Achievement
- One achievement I was most proud of was responding swiftly to a life-threatening situation where a customer lost consciousness and sustained serious injuries. Administered first aid, maintained airway support, and coordinated with emergency. Services, ensuring the man received immediate and effective care. Recognized for calm leadership and adherence to safety protocols under pressure
- Helped team members with everyday tech problems like slow computers, software not loading, email issues, and fixing things like printers or basic hardware. Made sure people could get back to work quickly without too much disruption.
Affiliations
- Fitness and health
- Yacht sailing and crewing
- Surfing and kitesurfing
- Automobiles
- Outdoors
- Traveling
References
Available upon request.
Timeline
Lead Multi-Site Support
Auckland Council
04.2024 - Current
Diploma - Software Engineering
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