Matthew Kwok
Auckland,AUK
Summary
Proactive and detail-oriented university graduate with a proven track record in customer service, seeking a permanent part-time position in the retail industry. Demonstrates strong team collaboration skills and a proactive approach to problem-solving. Experienced in retail operations and committed to contributing to the high standards of service at Kmart Botany. Eager to leverage my background and enthusiasm to enhance the customer experience and support the store’s success.
Overview
3
3
years of professional experience
Work History
Support Supervisor
Pak'nSave
Ormiston, Auckland
04.2024 - 08.2024
- Supervised a team of 10-20 checkout operators, providing support on transaction issues, POS troubleshooting, and alcohol sales approvals.
- Delivered exceptional customer service by handling refunds, exchanges, complaints and age-restricted transactions (e.g., cigarettes, lottery).
- Rotated between roles to ensure smooth checkout operations, including selling lotto tickets and assisting with team coordination during peak times.
- Maintained cleanliness and safety in checkout areas, trolley parking zones, and customer restrooms.
- Excelled in multitasking and prioritising tasks in a fast-paced environment, contributing to operational efficiency and customer satisfaction.
- Coordinated with staff to minimise queues and reduce customer wait times, ensuring a smoother and more efficient checkout experience.
- Commended by the duty manager for playing a key role in resolving a confrontational situation with a customer related to alcohol sales.
Checkout Operator
Pak'nSave
Ormiston, Auckland
01.2023 - 03.2024
- Provided excellent customer service by addressing inquiries, assisting with product selections, and resolving issues promptly and professionally.
- Processed cash, credit, debit, and check payments accurately and efficiently.
- Assisted with trolley collection and organization, ensuring that the store environment remained tidy and welcoming for customers.
Software Developer
Compliance Audit Systems
, Auckland
12.2021 - 11.2022
- Collaborated with cross-functional teams to develop and implement software solutions, demonstrating strong teamwork and communication skills.
- Managed project timelines effectively, showcasing excellent time management and problem-solving abilities.
Education
Bachelor of Science - Computer Science
University of Auckland
Auckland05-2024
Skills
- Customer Service
- Excellent Communication
- POS System Operation
- Payment Processing
- Cash Handling Accuracy
- Problem Solving
- Time Management
- Teamwork and Collaboration
- Team Supervision
Timeline
Support Supervisor
Pak'nSave
04.2024 - 08.2024
Checkout Operator
Pak'nSave
01.2023 - 03.2024
Software Developer
Compliance Audit Systems
12.2021 - 11.2022
Bachelor of Science - Computer Science
University of Auckland
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