Certificate - Financial Services (Residential Property Lending)
Open Polytechnic
08.2024 - Current
Matthew Lander
Customer Service Representative
Christchurch,CAN
Timeline
Customer Service Representative
Westpac New Zealand
10.2022 - Current
Certificate in Business (First Line Management) -
Open Polytechnic
07.2022 - 07.2023
Experienced Retail Assistant
Briscoes Group
10.2019 - 10.2022
High School Diploma -
Rangiora New Life School
03.2012 - 12.2019
Work History
Customer Service Representative
Westpac New Zealand
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Experienced Retail Assistant
Briscoes Group
10.2019 - 10.2022
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Education
High School Diploma -
Rangiora New Life School
Rangiora 03.2012 - 12.2019
Certificate in Business (First Line Management) -
Open Polytechnic
New Zealand 07.2022 - 07.2023
Certificate - Financial Services (Residential Property Lending)
Open Polytechnic
New Zealand 08.2024 - Current
Skills
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Relationship building
Computer proficiency
Conflict resolution
Call center experience
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in my banking role.
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