Matthew Lang

As Operations manager, my goal was to create and implement repeatable systems to make sure that client purchase (hire/rental) decisions are as easy as possible. Taking responsibility for the studio space (including the storage areas), the management systems and equipment, ensuring repairs are made, team is in place and trained to use the systems created.

Success in my role meant our clients would have their best studio experience in New Zealand. From booking through to arrival, shoot and departure, the studio is clean, the team are welcoming and able to help with anything needed. All bookings are made aware of rental equipment being there if needed and we’ve done everything we can to make the client experience the best.

• Set up for shots according to production schedules, weather and lighting conditions and available equipment.
• Produced original video content by working alongside a number of agencies to facilitate video production.
• During the Covid 19 Pandemic, moved into the area of live streaming for weddings, funerals and various corporate events

• In a customer facing role, my primary responsibilities involve assisting residential and SMB customers with general enquiries, service provisioning and sales of broadband and mobile services and devices to meet monthly KPI’s.

• Thriving in a high pace and ever changing sales and solutions team, I adapted to change easily, comfortably worked in high pressure situations and used my in-depth knowledge of our products, systems and processes to quickly find solutions tailored for their customers needs
• Working to strict KPI’s, I understood the importance of working towards revenue and customer satisfaction targets, both personally and as a team
• In addition to my role as a solution specialist, I also liaise directly with our product managers and customer experience designers during the deployment of changes and/or new product launches
• This ensured that reps were informed of new processes, process changes and questions could be answered and bugs/errors resolved prior to launch.