Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Lawrence

Auckland,CBD

Summary

Developed exceptional customer service skills and deep understanding of beverage preparation in fast-paced environment, looking to transition into new field. Skilled in operating specialized equipment and following detailed recipes while maintaining high standards of cleanliness and efficiency. Seeking to leverage these transferrable skills to bring value to new opportunity.

Overview

2
2
years of professional experience

Work History

Store Manager

Alma Dessert
12.2024 - 02.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Shift Leader

Alma Dessert
10.2024 - 12.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Barista

Boba Bliss
04.2023 - 08.2024
  • Worked as a barista and cashier with a team of 3-9 people to create, market, and sell bubble tea drinks. Helped facilitate 200+ transactions daily and annual revenue of $1M+.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Market Vendor

Little Sky Bakery
01.2023 - 09.2023
  • Operated a farmers market stand independently and in teams selling baked goods. Managed permits, set-up, and customer relations. Did 300+ transactions daily.

Education

Bachelor of Commerce - Economics And Finance

University of Auckland
Auckland, NZ
11-2027

High School -

Henry M. Gunn High School
Palo Alto, CA
05-2024

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store opening and closing
  • Inventory management
  • Shift scheduling
  • Cash management
  • Friendly and positive

Timeline

Store Manager

Alma Dessert
12.2024 - 02.2025

Shift Leader

Alma Dessert
10.2024 - 12.2024

Barista

Boba Bliss
04.2023 - 08.2024

Market Vendor

Little Sky Bakery
01.2023 - 09.2023

Bachelor of Commerce - Economics And Finance

University of Auckland

High School -

Henry M. Gunn High School

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Matthew Lawrence