Matthew Reynolds
AUCKLAND,Bayview
Summary
Proven Field Service Technician with a track record of enhancing customer satisfaction and optimizing equipment functionality at Hirepool Limited NZ. Skilled in technical troubleshooting and fostering positive client relationships, I excel in preventive maintenance and problem-solving. My mechanical aptitude and customer service prowess have consistently driven results, demonstrating a commitment to excellence and efficiency.
Overview
19
19
years of professional experience
Work History
Field Service Technician
Hirepool Limited NZ
05.2015 - 06.2021
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
Mechanical Technician
Easygo Golf Karts
02.2010 - 04.2013
- Resolved mechanical issues using both technical and manual skills.
- Assembled and disassembled equipment to perform repairs and maintenance.
- Frequently diagnosed mechanical problems and determined how to correct issues.
- Maintained clean and organized work area to easily locate repairing tools and equipment.
- Inspected and tested equipment, machinery and components to diagnose issues, recognize defects, and determine appropriate repairs.
- Completed complex repair projects within tight deadlines, minimizing production disruptions and ensuring timely delivery of finished products to customers.
Fleet Service Manager
Extreem Indoor Karts
03.2002 - 02.2010
- Increased customer satisfaction with timely delivery of services and proactive communication on fleet status.
- Collaborated with sales teams to develop customized fleet solutions that met client needs, driving revenue growth for the company.
- Implemented safety protocols to ensure compliance with industry regulations and protect customers , employees and assets.
- Trained new staff on job duties, company policies, and safety procedures .
- maintained a fleet of 26 go karts, ensuring reliability and function,
- designing and building new and refurbished kart frames.
- rebuilding engines and gear boxs following manufacture specifications.
Education
National Certificate - Outdoor Power Equipment Servicing Level 4
MITO NEW ZEALAND
Wellington, NZ11.2019
Skills
- Problem-Solving
- Troubleshooting and repair
- Positive Attitude
- Field Repairs
- Customer Service
- Preventive Maintenance
- Technical Troubleshooting
- Mechanical Aptitude
- Customer training
- Inventory Management
- Repair and Installation
- Electrical Troubleshooting
- Schematic Interpretation
Timeline
Field Service Technician
Hirepool Limited NZ
05.2015 - 06.2021
Mechanical Technician
Easygo Golf Karts
02.2010 - 04.2013
Fleet Service Manager
Extreem Indoor Karts
03.2002 - 02.2010
National Certificate - Outdoor Power Equipment Servicing Level 4
MITO NEW ZEALAND
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