Matthew Rogers

Working at SAS Autoparts I have built many positive relations with customers and worked extremely hard to show customers the improvements to the business.

• Exceeded customer satisfaction by finding creative solutions to problems and hard to find parts.
• Updated and maintained databases with current information using catalog updates
• Identified needs of customers promptly and efficiently.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Worked with cross-functional teams to achieve goals.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Assisted with customer requests and answered questions to improve satisfaction.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.

• Managed and maintained my own small business selling vehicles on behalf of the owners (est Nov 2022). Since then I have successfully made 30 +/- car sales with positive feedback from both the clients and the buyers.
• Maintained records related to sales for store management.
• Greeted customers at arrival to build positive relationships and discuss vehicles.
• Followed up with customers to build long-term relationships and successful referrals.
• Managed sales negotiations and financing options.
• Explained differences between models to clients, comparing and discussing capabilities and features.
• Responded to inquiries from potential customers via email and telephone.
• Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
• Showcased vehicle features and took customers on test drives in local area.
• Educated customers about sales processes, warranty requirements and service standards.

• Paid close attention to instructions from supervisor to complete tasks on time.
• Took on additional shifts during peak work periods to keep projects on schedule.
• Used hand trucks and scissor lifts to complete tasks.
• Maintained work areas by cleaning and straightening for maximum productivity and safety.
• Loaded and unloaded construction materials to prepare for use in production.
• Operated various hand and power tools such as chop saws and table saws to complete constructions tasks.

• Attended multiple Customer service courses with ITC (International Travel college).
• Maintained certifications and completed training on systems and components.