Matthew Troncoso
Auckland,Westgate
Summary
Throughout the various jobs I have worked at I was responsible for dealing with customers in a calm and respectful manner. It was important to adapt to a fast-paced environment so that company and customer needs were met. I was familiarised with various import abilities such as POS systems management, order taking, multi-tasking, and customer-employee interactions.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Assistant
Good Planet Berry Farm
11.2023 - 04.2024
- Maintained clean and organized work environment to maintain customer safety.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Provided exceptional support during peak hours as well as holidays and special events.
- Trained new employees on company procedures, products, and best practices in customer service.
Restaurant Waiter
Al Forno Restaurant
07.2023 - 08.2023
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Wait Staff Member
Crop Cafe
12.2022 - 05.2023
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
Education
Bachelor of Arts - Urban Studies
University of Auckland
Auckland, NZ11.2027
Skills
- Cash Handling
- Customer Focus
- Assertiveness
- Customer Service
- Teamwork and Collaboration
- Calm and Professional Under Pressure
Certification
- New Zealand First Aid Certificate - Exp. September 2024
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Assistant
Good Planet Berry Farm
11.2023 - 04.2024
Restaurant Waiter
Al Forno Restaurant
07.2023 - 08.2023
Wait Staff Member
Crop Cafe
12.2022 - 05.2023
Bachelor of Arts - Urban Studies
University of Auckland
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