MATTHEW BRYAN MODINA
Flatbush,Auckland
Summary
Driven Warehouse Supervisor with 1-year history of promoting financial objective attainment through strategic personnel and automotive parts management. Exceptional ordering of Toyota Automotive Parts Accessories on new vehicles and maintenance in warehouse operations.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Parts Warehouse Supervisor
Northern Bays Motors Ltd T/A Hobsonville Toyota
08.2022 - Current
- Telephone and Retail Counter sales
- Meeting Accessory Parts sales targets through KPI’s on a monthly basis
- Supplying brand new or used parts to service department
- Day to day parts stocktaking for the branch
- Ordering Accessories for the group of branches to meet KPI.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Customer enquiries doing inbound and outbound calls
- Backordering parts necessary for service jobs
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable parts to vendors.
- Achieving internal customer satisfaction by providing accurate lead times.
- Supervised shipping and receiving, distribution and workplace safety.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Updating Accessory Parts Sales MS Excel Spreadsheet
Assistant Parts Manager – Senior Parts Interpreter
Northern Bays Motors Ltd T/A North Western Toyota
05.2019 - 08.2022
- Telephone and Retail Counter sales
- Meeting Parts sales targets through KPI’s
- Supplying parts to service department
- Day to day parts stocktaking for the branch
- Customer enquiries doing inbound and outbound calls
- Backordering parts necessary for service jobs
- Achieving customer satisfaction by providing accurate lead times
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
Automotive Battery Sales and Service Consultant
Century Yuasa Batteries
04.2014 - 12.2015
- To maintain and create battery sales for account and potential customers
- Receiving Inbound sales calls and recommending batteries to customers
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
Education
Level 6 Diploma - Level 6 Diploma in Automotive
Unitec Institute of Technology
Mt. Albert Auckland NZNo Degree - Level 4 Certificate in Automotive Engineering
Unitec Institute of Technology
Mt. Albert Auckland NZ2009
No Degree - Level 3 in Automotive Engineering
One Tree Hill College
Penrose, NZ2008
Skills
- Adept on learning dealer management software systems
- Ability to maintain customer relationship to keep their business within the area of business
- Knowledge on keeping and maintaining inventory from slow moving to fast moving parts
- Ability to lead the team through pre-planning and organizing
- Knowledge of parts pricing dependent on the customer requirement
- Competitiveness and engaging customers to gain business
- Ability to understand technical bulletins and explain to the team
- Inventory Replenishment
- Warranty processes on Toyota Parts
- Loading and Unloading
- Spreadsheet Tracking
- Performance Improvement
- Stock Audits
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- 3x Achieved to be the Number 1 Toyota Dealership in Aftersales Customer Satisfaction
- Completed and achieved 100 courses under the Toyota Learning management software
Additional Information
- I received the award customer service excellence from Toyota New Zealand for getting 92% mark on a parts monthly mystery shop for Sept 2017
- 100% Phone mystery shop achieved in November 2019
- Named as Top 15 in Parts advisors by Toyota New Zealand on a Parts Skills competition for 2017.
- Hobsonville Toyota Aftersales Team achieved January, February and May on Customer Satisfaction as the Number 1 Toyota Store Aftersales team in 2023.
Timeline
Parts Warehouse Supervisor
Northern Bays Motors Ltd T/A Hobsonville Toyota
08.2022 - Current
Assistant Parts Manager – Senior Parts Interpreter
Northern Bays Motors Ltd T/A North Western Toyota
05.2019 - 08.2022
Automotive Battery Sales and Service Consultant
Century Yuasa Batteries
04.2014 - 12.2015
Level 6 Diploma - Level 6 Diploma in Automotive
Unitec Institute of Technology
No Degree - Level 4 Certificate in Automotive Engineering
Unitec Institute of Technology
No Degree - Level 3 in Automotive Engineering
One Tree Hill College
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