Lua
Matthew Zimmerman
Waitara,TKI
Summary
Dynamic operations manager with a proven track record at St John Ambulance New Zealand, excelling in team leadership and problem-solving. Enhanced customer satisfaction and employee retention through effective communication and professional development initiatives. Skilled in managing budgets and supply chains, consistently delivering projects on time and within financial constraints.
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
12
12
years of professional experience
Work History
Watch Operations Manager
St John Ambulance New Zealand
04.2024 - Current
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Relief Watch Operations Manager
St John Ambulance New Zealand
10.2023 - 04.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Emergency Medical Technician
St John Ambulance New Zealand
06.2021 - 10.2023
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
Emergency Medical Assistant
St John Ambulance New Zealand
03.2019 - 06.2021
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Worked as a second crew member on an ambulance with a paramedic.
Assistant Restaurant Manager
Burger King
07.2017 - 03.2019
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
Shift Manager
Burger King
11.2016 - 07.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Level 3 Crew Member
Burger King
08.2014 - 11.2016
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Crew Member
Burger King
04.2013 - 08.2014
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Light Four Wheel Drive Course -
CARNZ Training Ltd
Cambridge, NZ05-2025
Executive Officer TAPS -
Fire And Emergency NZ
Rotorua, NZ07-2024
NZ National Diploma in Ambulance Practice - Level -
St John Ambulance
Palmerston North, NZ04-2021
NZ Certificate in Emergency Care (FR) - Level 3 -
NZ Certificate in Emergency Care (FR) - Level 3
Cambridge, NZ03-2019
NZ Certificate in Fire And Rescue Services (Urban -
Fire And Emergency NZ
Rotorua, NZ05-2018
Foundations of Restaurant Management -
Burger King
New Plymouth, NZ12-2016
NCEA Level 3 -
Waitara High School
Waitara, NZ11-2016
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Software
Javascript
PHP / HTML
CSS
TypeScript
Languages
English
Bilingual or Proficient (C2)
Maori
Beginner (A1)
Timeline
Watch Operations Manager
St John Ambulance New Zealand
04.2024 - Current
Relief Watch Operations Manager
St John Ambulance New Zealand
10.2023 - 04.2024
Emergency Medical Technician
St John Ambulance New Zealand
06.2021 - 10.2023
Emergency Medical Assistant
St John Ambulance New Zealand
03.2019 - 06.2021
Assistant Restaurant Manager
Burger King
07.2017 - 03.2019
Shift Manager
Burger King
11.2016 - 07.2017
Level 3 Crew Member
Burger King
08.2014 - 11.2016
Crew Member
Burger King
04.2013 - 08.2014
Light Four Wheel Drive Course -
CARNZ Training Ltd
Executive Officer TAPS -
Fire And Emergency NZ
NZ National Diploma in Ambulance Practice - Level -
St John Ambulance
NZ Certificate in Emergency Care (FR) - Level 3 -
NZ Certificate in Emergency Care (FR) - Level 3
NZ Certificate in Fire And Rescue Services (Urban -
Fire And Emergency NZ
Foundations of Restaurant Management -
Burger King
NCEA Level 3 -
Waitara High School
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