Mattjeri Kamoe
Auckland,AUK
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management.
Skilled Team Leader with experience in supervising, training, and motivating teams. Strengths include project management, conflict resolution, and effective communication skills. Have contributed to past roles by improving team performance and enhancing workflow efficiency.
Overview
16
16
years of professional experience
Work History
Team Leader
Loft Foods Co
Panmure
09.2019 - Current
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
Debt Collector
Nei Baa Trading
Cook Islands, Aitutaki
10.2014 - 10.2016
- Identified delinquent accounts and contacted debtors to negotiate payment terms.
- Analyzed customer financial information and determined appropriate payment plans.
- Verified accuracy of account information and updated records accordingly.
Bank Teller
Westpac
Cook Islands, Rarotonga
10.2008 - 10.2013
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Educated customers about different types of banking services available at the branch.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Assisted customers with basic technical issues related to digital banking platforms.
- Prepared reports on transaction activity for management review.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Welcomed customers and offered pleasant service during entire transaction.
- Reconciled cash and checks against computer records at end of shift.
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Explained bank services, financial products and applicable fees to customers.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Opened new checking, savings and lines of credit for customer accounts.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
Education
Some College (No Degree) -
Araura College
Aitutaki, Cook IslandsSkills
- Team Supervision
- Shift Scheduling
- Mentoring
- Coaching
- Work Planning
- Quality Improvement
- Documentation And Reporting
- Employee Evaluation
- Technical Support
- Complaint resolution
- Overtime Management
- Client Service
- Staff Training
- Work Planning and Prioritization
- Daily workflow improvement
- Performance Improvement
- Safety processes and procedures
- Team motivation
- Client Support
- Flexible Schedule
- SMART goals
- Goal Setting
- Meeting facilitation
- Overseeing Daily Activities
- Team assessment
- Leadership
- People Management
- Safety
- Staff education and training
- Attention to Detail
- Complex Problem-Solving
- Issue Resolution
- Service Level Agreements
- Expectation setting
- Leading Team Meetings
- Team Check-Ins
- Onboarding and Orientation
- Problem-Solving
- Coaching and Mentoring
- Giving Constructive Feedback
- Teamwork and Collaboration
Timeline
Team Leader
Loft Foods Co
09.2019 - Current
Debt Collector
Nei Baa Trading
10.2014 - 10.2016
Bank Teller
Westpac
10.2008 - 10.2013
Some College (No Degree) -
Araura College