Matt Remon John Nahial
Queenstown,OTA
Summary
Organized crew trainer with several years of hands-on experience instructing new employees to successfully complete job duties. Versed in fairly distributing tasks, monitoring staff performance and motivating crew. Encouraging and positive professional committed to contributing to company goals and growth.
Seasoned professional offering solid background building and leading successful restaurant teams handling large volume of customers. Knowledgeable about enforcing safety and cleanliness standards and optimal inventory management strategies. Calm and level-headed in various situations.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Crew Trainer
Marah Enterprises Frankton Ltd
Queenstown , Otago
05.2023 - Current
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Assisted management in developing strategies to improve customer service standards.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Instructed new team members on correct procedures for operations.
- Assisted in hiring crew members to expedite on-boarding process.
- Keeping all surfaces clean and sanitary to ensure the safety of our guest, fellow crew members and for me.
- Greeting guest, taking orders, and processing payments.
- Performing change oil of fried product vats, and maintenance of machine and equipment in the store.
Cashier
Palawan Pawnshop Inc.
Cagayan De Oro, Cagayan De Oro City
10.2019 - 03.2023
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
Crew Member
Golden Arches Development Corp.
Cagayan De Oro, Cagayan De Oro City
03.2019 - 08.2019
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Resolved customer complaints in a professional manner.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Served food quickly for positive guest experiences.
- Interacted pleasantly with guests to deliver quality customer service.
Education
Bachelor of Science - Business Administration
Pilgrim Christian College
Cagayan De Oro City10-2019
NC II - Housekeeping
Technical Education & Skills Development Authority
Kinoguitan, Misamis Oriental11-2018
Skills
- Sales expertise
- Training program coordination
- Team leadership and supervision
- Food preparation
- Relationship management
- Time management
- Equipment maintenance
- Safe food handling
- Decision-making
- Work Planning and Prioritization
- Customer service
- Sanitation and cleaning
- Communication skills
Timeline
Crew Trainer
Marah Enterprises Frankton Ltd
05.2023 - Current
Cashier
Palawan Pawnshop Inc.
10.2019 - 03.2023
Crew Member
Golden Arches Development Corp.
03.2019 - 08.2019
Bachelor of Science - Business Administration
Pilgrim Christian College
NC II - Housekeeping
Technical Education & Skills Development Authority