Maude Khotsetthee
71 A Matua ,Tauranga
Summary
Driven by a results-focused approach, I excelled at BANYAN TREE HOLDINGS LTD, enhancing customer satisfaction through expert account management and problem-solving skills. Fluent in English, Thai, and Bahasa Malayu, I leveraged my language abilities to provide superior customer service and support, significantly improving operational efficiency and customer retention.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Lifestyle Customer Service
BANYAN TREE HOLDINGS LTD
07.2022 - 07.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Developed and updated databases to handle customer data.
- Educated customers about billing, payment processing and support policies and procedures.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
Business Manager
AQ SERVICES INTERNAONAL , The Hague.
06.2006 - 05.2009
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Customer Service Specialist
DOW CHEMICAL COMPANY
04.2005 - 02.2006
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided primary customer support to internal and external customers.
- Developed customer service improvement initiatives to decrease customer wait times.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Maintained and managed customer files and databases.
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Education
Master of Science - Management Science
Northern University of Malaysia
Malaysia02.2004
Skills
- Account Management
- Order Processing
- Customer Service
- Promotional support
- Computer Skills
- Fluency English, Thai, Bahasa Malayu
- Product Education
- Problem-Solving
- Written Communication
Timeline
Lifestyle Customer Service
BANYAN TREE HOLDINGS LTD
07.2022 - 07.2023
Business Manager
AQ SERVICES INTERNAONAL , The Hague.
06.2006 - 05.2009
Customer Service Specialist
DOW CHEMICAL COMPANY
04.2005 - 02.2006
Master of Science - Management Science
Northern University of Malaysia
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