Maureen Macdonald
Auckland
Summary
Elevating CACI Clinic's client experience, I leveraged expertise in skin analysis and clear communication to develop personalized treatment plans, significantly enhancing customer satisfaction. My adeptness in sales and upselling, coupled with a commitment to sanitation and hygiene, fostered a loyal clientele, contributing to the salon's reputation for excellence.
Overview
2025
2025
years of professional experience
Work History
Beauty Therapist
CACI Clinic
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
- Increased salon revenue by upselling additional services and retail products to clients.
- Contributed significantly towards boosting the salon''s reputation by consistently receiving positive feedback from clients on provided services.
- Educated clients on care processes and advised on further care and products.
- Developed customized treatment plans based on thorough consultations with clients regarding their skincare concerns and goals.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Processed payments, entering sales in register for prompt customer service.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Retained a loyal clientele base through personalized follow-up communications and consistent delivery of exceptional services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Assessed individual skin conditions accurately to recommend appropriate treatments or products tailored to each client''s needs.
- Efficiently managed inventory levels of supplies and retail products while minimizing waste.
- Collaborated with colleagues to create a welcoming atmosphere that encouraged repeat clientele.
General Manager
Taphouse Group LTD
Director of Business Development
WeDo Maintenace Services
11.2023 - Current
- Developed customized solutions tailored specifically to individual client needs, leading to an increase in repeat business engagements.
- Increased client base by developing and implementing effective business development strategies.
- Negotiated favorable contract terms with vendors and suppliers, reducing operational costs significantly for the organization.
- Negotiated, prepared, and signed contracts with clients.
- Expanded product offerings to reach a more diverse customer base, boosting overall sales figures.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Enhanced company''s market presence through targeted networking events and relationship building.
- Presented persuasive presentations at industry conferences showcasing company expertise, generating interest from potential new clients.
- Conducted comprehensive market research studies to identify untapped opportunities for growth within the industry landscape.
- Championed organizational change initiatives that resulted in streamlined operations and significant cost savings for the company.
- Mentored team members to develop their skills, leading to increased productivity and successful promotions within the company.
- Collaborated cross-functionally with sales, marketing, and operations teams to ensure seamless execution of business development initiatives.
- Cultivated strong relationships with key stakeholders both internally and externally to optimize collaboration efforts across departments.
- Spearheaded client retention efforts by providing exceptional service and fostering long-term professional relationships built on trust and mutual respect.
- Secured new partnerships by identifying and pursuing potential collaborators within various industries.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
Education
Diploma In Health Science And Asthetics - Beauty
AUT
Buckland, AUK07.2004
Skills
- Lash and brow maintenance
- Waxing and threading
- Waxing services
- Skin analysis
- Dye and tint application
- Sales and upselling
- Anti-aging treatments
- Nail treatments
- Appointment scheduling
- Chemical peel experience
- Swedish massage techniques
- Acne treatment specialization
- LED light therapy
- Sanitation and hygiene
- Tool sterilization
- Skin biology expert
- Skin analysis expert
- Microdermabrasion
- Clear communication
- Sales expertise
Timeline
Director of Business Development
WeDo Maintenace Services
11.2023 - Current
Beauty Therapist
CACI Clinic
General Manager
Taphouse Group LTD
Diploma In Health Science And Asthetics - Beauty
AUT
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