Mavis Faleola
Auckland,AUK
Summary
High-performing individual with solid background in culinary arts. Skilled in creating innovative and delicious dishes while managing kitchen staff and inventory. Efficient and committed to keeping high standards of food safety and sanitation. Top-notch professional with expertise in menu development, kitchen management and staff training. Creates unique and delicious dishes while controlling food and labor costs. Collaborative and committed to seeking feedback from customers and staff to improve kitchen workflows.
Overview
44
44
years of professional experience
Work History
Garde Manger Cook
Mavis Desserts & Catering
2022.05 - Current
- Communicated importance of safety practices, detailing procedure codes, employee understanding of safety protocol, monitoring processes and risk management regulations.
- Monitored quality of raw and cooked food products to uphold health code standards.
- Responded to and managed guest concerns and complaints, establishing direct connections with customers and resolving conflicts when necessary.
- Participated in budgeting process for cold and preserved foods, seeking new sources and assessing quality as necessary.
- Determined food organization and presentation, establishing decorative food displays and directing staff in proper orientation.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Coordinated with team members to prepare orders on time.
- Worked closely with front-of-house staff to facilitate excellent customer service.
Supervisor
Imagine Hotel
2023.02 - 2023.05
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Room Attendant
Millennium Hotel
2023.02 - 2023.04
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Probation Officer
Ministry Of Justice
2013.01 - 2015.05
- Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies.
- Conducted investigations into violations and other allegations.
- Built relationships with defendants and offenders, assessing living conditions and case background information.
- Employed appropriate incentives and sanctions to achieve desired behaviors and outcomes.
- Maintained organized offender records and documentation in compliance with department and legal standards.
- Wrote progress reports and testified under oath at court hearings.
- Evaluated people on probation to determine best course of rehabilitation.
- Adhered to legal requirements by performing office, home and employment visits.
Business Owner
Bull Dog Take Away
2008.03 - 2012.04
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
Caregiver Attendant
Home Instead
2002.05 - 2007.02
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Supervisor
Pan Pacific Hotel
1999.08 - 2002.04
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Supervisor Trainee
Park Hyatt Hotel
1995.04 - 1999.08
- Assisted in leading each shift by delegating duties and assigning specific tasks to [Number] employees.
- Built highly productive teams through team building, clear communication and ongoing coaching.
- Partnered with management to coach, discipline and manage employees.
- Directed and supervised staff members to engage in sales, inventory management, cash receipt reconciliation and customer service requirements.
- Identified and communicated local insight and competitive activity to influence sales plans and tactics.
- Drove process improvement strategies through lean processes and methodologies.
- Completed sales operational requirements by scheduling and assigning employees and maintaining detailed records of employee work schedules and time cards.
Supervisor
Pan Pacific Hotel
1990.01 - 1995.01
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
Supervisor
Regent Hotel
1980.04 - 1989.10
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Education
Bachelor of Arts - Accounting And Business Management
AUT
Auckland03.2000
Skills
- Special Events
- High-Volume Environments
- Maintaining Freshness
- Retail Sales Customer Service
- Stage Production Management
Languages
Tonga
Native or Bilingual
Samoan
Native or Bilingual
Fiji
Full Professional
English
Native or Bilingual
Timeline
Supervisor
Imagine Hotel
2023.02 - 2023.05
Room Attendant
Millennium Hotel
2023.02 - 2023.04
Garde Manger Cook
Mavis Desserts & Catering
2022.05 - Current
Probation Officer
Ministry Of Justice
2013.01 - 2015.05
Business Owner
Bull Dog Take Away
2008.03 - 2012.04
Caregiver Attendant
Home Instead
2002.05 - 2007.02
Supervisor
Pan Pacific Hotel
1999.08 - 2002.04
Supervisor Trainee
Park Hyatt Hotel
1995.04 - 1999.08
Supervisor
Pan Pacific Hotel
1990.01 - 1995.01
Supervisor
Regent Hotel
1980.04 - 1989.10
Bachelor of Arts - Accounting And Business Management
AUT
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