Summary
Overview
Work History
Education
Additional Information
Accomplishments
Certification
Interests
Music
Work Availability
Quote
Skills
Timeline
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Mavs Adegbite

Mavs Adegbite

Business Developemt And Support Manager
Auckland,AUK

Summary

Freemans Bay, Auckland Career Objective With over 12 years’ experience working for some of New Zealand’s best-known brands. I am now actively seeking opportunities, to secure a challenging position which will enable me to utilize my strong Management, analytical and administration skills. I am a confident self-starter who loves working in a supportive team environment. I am looking to work for a successful organizations, with a diverse cultural environment which will offer considerable advancement opportunities. Am Passionate about resolving issues and i also enjoy been a problem solver. I enjoy scheduling and coordinating meetings for projects. Am a self-starter with Inter personal relationship skills I have got a good listening skills for details, i have a sound knowledge and experience in using Microsoft office.

Overview

18
18
years of professional experience
13
13
years of post-secondary education
4
4
Certifications

Work History

Grand Service Officer Per Time

Swissport
Manukau, Auckland
04.2023 - Current
  • Maintained accurate luggage records 's and passengers on a flight
  • I ensure flight record is accurate and printed out and also signed off before a flight depart
  • Initiated contact with pilot if there cargo to be loaded on board for a flight
  • I ensure ground service equipments and facility are 100% functional
  • Addressed customer complaints if there is any luggage issues
  • Setup for an arrival flight , ensuring the ground crew is aware of what needed for the incoming flights
  • Initiate the right chanel to enable communication with pilot on arrival
  • As an MPI accredited , i look out for foreign objects and any biosecurity hazard when unloading the plane
  • Actively seeking and ensuring no dangerous good leaves the airfield with out been handle or taking care of properly .

Business Support Manager and Director

PSF Reinforcing Limited
Freemans Bay, Auckland
09.2018 - Current
  • Support recruitment processes
  • Managing internal and external calls for an immediate and satisfactory resolution
  • It’s my active responsibility to liaise with other agencies and business partners to support growth
  • Managing internal and external calls for an immediate and satisfactory resolution
  • Take on project from Various company for steel fixing and placing
  • Manage staff welfare and any PPE issues
  • Go to various sites to ensure that health and safety guidelines is adhere to
  • Compile weekly timesheet for payroll
  • Invoice the client for job completed
  • Manage project from start to finish
  • Updates client on progress on site
  • Liaise with humane immigration consultant for recruitment purposes
  • Enhanced profitability through careful expense management modifications.
  • Supported business management projects by monitoring and tracking risks, issues and action items.

Office and Administrative Manager

Pacific Steel Fixing Limited
02.2016 - 01.2018
  • My duty was to provide an executive support to the director
  • I am actively involved in the accounting function of the business, in ensuring financial deadlines are meet
  • It’s my active responsibility to liaise with other agencies and business partners to support growth
  • Support recruitment processes
  • Setup event and functions
  • Maintain and update all housing or accommodation related records
  • Liaise with humane immigration consultant for recruitment purposes
  • Manage and guides projects in other arears of the business as required
  • Meet new workers at the site to ensure basic PPE is meet
  • Schedule workers for drug test and site safe training
  • Ensuring that service delivery expectations were maintained
  • Scheduling, negotiating service level with clients and support workers
  • Managing internal and external calls for an immediate and satisfactory resolution
  • Setting up and collecting different work sheets for data entry
  • Scheduling project meetings and ensuring the key people were present
  • Procuring Microsoft licenses, installing Microsoft office and updates on PC’s
  • Collecting weekly time sheets from various sites in order for wages to be accurately processed
  • Immediate response to any health and safety issues
  • Organise trip for project meeting outside Auckland
  • Travel when its required for official meeting or project outside Auckland
  • Create a media file for user guide
  • Create PDF file for management training
  • Achievement:
  • I was able to facilitate and coordinate a building project in organising the reinforce resources for steel reinforcing and steel fabrication during the construction

Support analyst

Vodafone NZ
04.2013 - 04.2015
  • First call resolution in most cases
  • Help customer to configure their mobile for MMS, WAP and Internet connections
  • Setup email account on mobile devices
  • Troubleshoot cable network connection
  • Help set up email accounts, e.g
  • Microsoft outlook, Mac mail
  • Resolve various email issues
  • Troubleshoot phone faults and the lodged a fault if necessary
  • Educate customer on how to setup a phone feature services e.g
  • Voicemail, call divert, call control
  • Very confident in using all available diagnosis tools in troubleshooting and solving problems
  • Utilise remote access tools like logmein,VPN
  • Utilises telecom porters to troubleshoot and lodged faults e.g
  • SPM, SSP
  • Work closely with telecom for updates and escalation to resolve customer issues
  • Confident in using all in-house software application e.g CRM
  • Support fibre connections, VDSL connections, and configuring SIP for VOIP phones

Telstraclear Auckland
07.2012 - 08.2013
  • Serve in the call back team to resolved various on-going issues IP, TV, Mobile, Voice, Data
  • Worked closely with the Level 2 support team
  • Escalate issue to chorus
  • Manage complaint and resolved complaint issues from customer
  • Raise issues pertaining to outage
  • Follow up with ongoing FRE so as to pass information to affected customer
  • Closed tickets or reopen logged fault that has been closed
  • Work closely with NOC (network operation centre) for any updates
  • Document faults logged for future references
  • Setup alternative for new customers when there is delay with provisioning

Technical Support

Vodafone
04.2010 - 03.2011
  • Inbounds calls to help customer solve their problem over the phone
  • Outbound for follow
  • Configure router and modems for network connections
  • Troubleshoot network connections for all Windows OS
  • Troubleshoot network connections for Mac OS
  • Create customer emails account in the database and reset password
  • Help customer to setup outlook email account
  • Help customer to setup Mac mail and all various emails settings
  • Escalate Technical problem for engineers to fix
  • Troubleshoot phone line issues
  • Advice customer on what type of modem is suitable for their connection
  • Utilize industrial application program to troubleshoot phone line and network connections
  • E.g
  • Wireline, eSPM (service performance management), Radius log
  • Lodge faults with faulting tools like OFM1 OFM3 (online fault management) BMC Remedy IT Services Management- Incident Management
  • Work closely with provisioning to ensure new customer service is up and running smoothly

System Support Technician

Rakon Limited
01.2008 - 01.2009
  • Resolving client problems face-to-face and over the phone
  • Answering inbounds calls
  • Troubleshoot technical problem over the phone
  • Escalate technical problem for solution
  • A first level support
  • Building PC’s
  • Installing hardware and software
  • Find and fix hardware and software problems
  • Troubleshooting and configuring printers
  • Set up computer networks and operating systems
  • Ensure networks and operating systems are running smoothly
  • Troubleshooting network connection
  • Solving various problem in LAN
  • Creating users accounts
  • 1st level support in Active directory
  • Ensuring service level agreement is met

Test Analyst/Operator

Rakon Limited
01.2006 - 01.2008
  • Final test operator for the oscillator
  • Collections of test data
  • Train staff on new application or software
  • Train SAP users
  • Inventory and process updates
  • SAP implementation and data entry
  • Escalate technical problem to the engineers to fix
  • Documents weekly test operation

Education

Accredited MPI - Biosecurity Training

Ministry of Primary Industry
MPI
09.2023 - 09.2023

Industry Qualifications Passport For Site Safe - Site Safe And Work Safe

Site Safe
Onehunga
10.2020 - 10.2020

Directory Domain Services MCITP - Information Technology

Ames IT
Takapuna, AUK
06.2012 - 08.2012

Industrial Certificates - Certificate

Ames IT
Takapuna, AUK
04.2001 - 04.2009

Institute of Professional Engineers New Zealand (IPENZ)
MIT
04.2001 -

Bachelor of Engineering Technology - Computer and Network Engineering

Manukau Institute of Technology
01.2004 - 04.2008

Additional Information

  • September 1983 Resident Status: New Zealand Permanent Resident

Accomplishments

  • Collaborated with multiple subcontractor in the development of Wool worth Warehouse in Wiri.
  • Collaborated with multiple subcontractor in the development of GPC part distribution center in Wiri
  • Collaborated with multiple subcontractor in the development of Cardinal logistics Warehouse in Drury under hayden and Rolett
  • Collaborated with multiple subcontractor in the development and in the reinforcing aspect of the waste water project in Snells beach, warkworth
  • Started a company and the first annual gross was over 500 thousand dollars( half a million dollars in the first year)

Certification

MPI

Interests

Sport , soccer

Music

Volunteering

Philanthropy

Music

I am very passionate about music and drumming essentially and its has given me grace and access  and exposure to festival both in New zealand and overseas.

Music allows me to connect with people and also the joy that comes through the facial expression from the crowd and audience

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Skills

Business development and planning

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Timeline

Accredited MPI - Biosecurity Training

Ministry of Primary Industry
09.2023 - 09.2023

MPI

09-2023

ADP

05-2023

Grand Service Officer Per Time

Swissport
04.2023 - Current

Industry Qualifications Passport For Site Safe - Site Safe And Work Safe

Site Safe
10.2020 - 10.2020

Business Support Manager and Director

PSF Reinforcing Limited
09.2018 - Current

Passport site safe

09-2017

Office and Administrative Manager

Pacific Steel Fixing Limited
02.2016 - 01.2018

Support analyst

Vodafone NZ
04.2013 - 04.2015

Telstraclear Auckland
07.2012 - 08.2013

Directory Domain Services MCITP - Information Technology

Ames IT
06.2012 - 08.2012

Technical Support

Vodafone
04.2010 - 03.2011

IPENZ

05-2009

System Support Technician

Rakon Limited
01.2008 - 01.2009

Test Analyst/Operator

Rakon Limited
01.2006 - 01.2008

Bachelor of Engineering Technology - Computer and Network Engineering

Manukau Institute of Technology
01.2004 - 04.2008

Industrial Certificates - Certificate

Ames IT
04.2001 - 04.2009

Institute of Professional Engineers New Zealand (IPENZ)
04.2001 -
Mavs AdegbiteBusiness Developemt And Support Manager