Max Rutherford
Auckland,AUK
Summary
Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
3
3
years of professional experience
Work History
Restaurant Manager
Lupino
Kohimarama, Auckland
12.2023 - Current
- Maintained detailed records of sales transactions and daily shift reports.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Ensured compliance with all food safety regulations and sanitation standards.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Updated computer systems with new pricing and daily food specials.
Hotel Supervisor
Ramada Hotel Manukau
Manukau, Auckland
05.2022 - 12.2023
- Supervised and coordinated daily shift activities of hotel staff, including assigning tasks to team members.
- Responded promptly to emergency situations or requests from guests or staff members.
- Developed strategies to maximize revenue opportunities within the hotel.
- Prepared detailed reports on occupancy rates, room availability and rate changes.
- Provided training and guidance to new employees on proper job duties and responsibilities.
- Monitored guest satisfaction levels and took corrective action when necessary to resolve any customer service issues.
- Ensured all operational systems are up-to-date with current industry practices.
- Ensured compliance with safety standards, quality service and cleanliness standards were met in all areas of the hotel.
- Developed and enforced operational policies and procedures to improve overall efficiency.
Guest Service Agent
Ramada Hotel Manukau
Manukau, Auckland
06.2021 - 03.2022
- Responded to telephone calls from guests promptly and courteously.
- Made sure that all safety regulations were followed at all times.
- Greeted guests with a friendly and welcoming attitude.
- Provided information regarding room availability and rates to potential customers.
- Verified accuracy of billing statements before presenting them to guests for payment processing.
- Processed guest payments quickly and efficiently.
- Performed check-in, check-out procedures for arriving, departing guests according to established standards.
- Assisted in resolving customer complaints in a courteous and professional manner.
- Maintained accurate records of all transactions for auditing purposes.
Youth Football Coach
Eastern Suburbs
Kohimarama, Auckland
08.2021 - 02.2022
- Communicated regularly with parents regarding individual player progress and team activities.
- Organized practices, drills and games for team members.
- Served as a role model by demonstrating good sportsmanship both on and off the field.
- Created a positive learning environment through motivating players and providing encouragement.
Education
High School Diploma -
Saint Kentigern
Pakuranga, NZ12-2022
Skills
- Customer Engagement
- Staff Management
- Operations Management
- Menu development
- Recruitment
- Schedule Coordination
- Labor and food cost control
- Organization and prioritization
Affiliations
- First 11 Saint Kents -2022
- First 11 Saint Kents -2021
- First 11 Saint Kents -2020
Accomplishments
- LCQ License
- Manager's License
- Player of the year (2021) Saint Kents
About Me
- 21 Years Old
- Born in Essex, England
- Full Drivers License
- Love Everything Involving Sports/Outdoors
Timeline
Restaurant Manager
Lupino
12.2023 - Current
Hotel Supervisor
Ramada Hotel Manukau
05.2022 - 12.2023
Youth Football Coach
Eastern Suburbs
08.2021 - 02.2022
Guest Service Agent
Ramada Hotel Manukau
06.2021 - 03.2022
High School Diploma -
Saint Kentigern
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