Max Wen
Auckland,AUK
Summary
Personable team member experienced in crafting specialty coffee and teas and providing superior customer service. Fluent in range of coffee beans, origins and blends. Dedicated to providing unique service to coffee enthusiasts in fast-paced environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Barista/Kitchen Assistant
Fairview Village
11.2022 - 05.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Front of House Employee
Star Cafe Seafood Restaurant
05.2022 - 11.2022
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
Education
Bachelor of Science - Chemistry
University of Auckland
Auckland, NZ11.2026
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Team Leadership
- Espresso machine operation
- Hospitality service expertise
- New Hire Training
Certification
- Certified Barista, Barista Academy - 2022
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Barista/Kitchen Assistant
Fairview Village
11.2022 - 05.2023
Front of House Employee
Star Cafe Seafood Restaurant
05.2022 - 11.2022
Bachelor of Science - Chemistry
University of Auckland
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