Maxene Beth McCaughan
Auckland,Clarks Beach
Summary
Dynamic professional with a proven track record at Auckland Motors Mitsubishi, excelling in customer relationship management with technical knowledge which has been learnt over the last 6 years in the Automotive industry. An expert in leveraging excellent communication and multitasking skills to enhance customer satisfaction and team efficiency. Successfully guiding customers through the repair process while ensuring satsfaction from first point of contact to customer leaving well informed of the needs of their vehicle. Will demonstrate a calm and professional demeanor under pressure.
A Strong Focus on teamwork keeping communication lines open between customer, workshop and parts where necessary.
Skilled problem solver leading to excellent service in all aspects of front of house.
Overview
18
18
years of professional experience
Work History
Service Advisor
Auckland Motors Mitsubishi
06.2018 - Current
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup between Manukau Hyundai & Auckland Motors Mitsubishi during peak periods.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Investigated and resolved customer inquiries and complaints quickly.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
Office Assistant
Nalsun Imports
01.2014 - 05.2018
- Enhanced office efficiency by organizing files and maintaining a clean workspace.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Assisted in financial tasks such as invoicing and banking through MYOB or Cash Manager.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Store Manager
Video Ezy
10.2010 - 05.2018
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Warehouse Worker
The Mill Liquor Save
04.2007 - 12.2007
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Maintained clean, orderly work environment free of hazards.
Education
Animation
Freelance Animation School
Auckland, NZ01-2010
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Listening Skills
- Attention to Detail
- Excellent Communication
- Service Recommendations
- Technical knowledge
Hobbies
- Gardening/Landscaping
- Gaming
- Traveling to new destinations with friends & family
- Exploring new eateries
References
Chris Keith - Auckland Motors Mitsubishi/Manukau Hyundai - Service Manager
021 197 8118
Barry Cooper - Auckland Motors Mitsubishi/Manukau Hyundai - Previous Service Manager (Retired)
021 734 463
Nalin Patel - Video Ezy Manurewa/Nalsun Imports - Business Owner
021 628 383
Timeline
Service Advisor
Auckland Motors Mitsubishi
06.2018 - Current
Office Assistant
Nalsun Imports
01.2014 - 05.2018
Store Manager
Video Ezy
10.2010 - 05.2018
Warehouse Worker
The Mill Liquor Save
04.2007 - 12.2007
Animation
Freelance Animation School
Similar Profiles
Natnapin JeenyooNatnapin Jeenyoo
Project Management Coordinator at Mitsubishi Motors ThailandProject Management Coordinator at Mitsubishi Motors Thailand
Ebony McCauleyEbony McCauley
Sr Manager, Marketing Communications & Media at Mitsubishi Motors North America, Inc.Sr Manager, Marketing Communications & Media at Mitsubishi Motors North America, Inc.
Adam WordAdam Word
Master Technician /Shop Foreman at Mitsubishi MotorsMaster Technician /Shop Foreman at Mitsubishi Motors