Maxim Ginoux
Mount Victoria,WGN
Summary
Results-oriented duty manager skilled at inventory management, training and team leadership. Reliable, dedicated and industrious team player ready to apply several years of experience to challenging new role with room for growth and advancement.
I am resourceful and known for high productivity and efficient task completion. Skilled in team leadership, operational oversight, and customer service excellence. Possess strong problem-solving, communication, and organizational skills crucial for navigating day-to-day operations smoothly. Excel in fast-paced environments by leveraging adaptability and stress management abilities to ensure optimal performance and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Duty Manager
Foxglove
, Wellington
05.2024 - 12.2024
- Maintained accurate records of staff attendance, sales figures and stock levels.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Ensured adherence to health and safety regulations throughout the premises.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Provided training sessions for new staff members on company policies and procedures.
- Monitored performance of staff members, offering advice where appropriate.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Responded promptly to any emergency situations that arose during shifts.
Cocktail Bartender
Foxglove
, Wellington
03.2024 - 05.2024
- Greeted customers and provided friendly, attentive service.
- Prepared alcoholic and non-alcoholic beverages for patrons, including cocktails and craft beers.
- Maintained cleanliness of bar area, restocked glassware and supplies.
- Provided menu recommendations upon request from customers.
- Ensured all drinks were prepared correctly according to recipes and standards.
- Kept up with current drink trends, new products, ingredients, equipment, and preparation methods.
- Organized the bar area by stocking beer, wine, spirits, mixers, ice, garnishes in an efficient manner.
Bar Manager
YEW
02.2023 - 11.2023
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
Assistant Manager
LORD MORPETH
01.2022 - 12.2022
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations including scheduling shifts, assigning duties.
Duty Manager
STAR OF BETHNAL GREEN
03.2021 - 12.2021
- Resolved customer complaints in a timely and professional manner.
- Maintained accurate records of beverage inventories, sales, and costs.
- Trained new employees on proper bar tending techniques and food safety protocols.
- Supervised daily operations of the bar including opening and closing procedures.
- Maximized efficiency by delegating tasks to staff members based on their skill sets.
- Provided guidance and support to bartenders while they served guests at the bar.
Duty Manager
LE ROOFTOP
06.2020 - 10.2020
- Cocktail bar (summer season)
- Assisted bar manager with stock management while overseeing a team of 6 employees.
- Crafted cocktails for a bustling venue serving 250 patrons nightly.
- Resolved customer complaints in a timely and professional manner.
- Monitored staff performance and provided feedback to ensure quality service delivery.
Bartender
100 PRESSIONS
06.2020 - 10.2020
- Beer bar (summer season)
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
Assistant Manager
THE LAURISTON
02.2019 - 02.2020
- Managed cash transactions, ensured accurate stock levels and facilitated stock orders.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed completed work to verify consistency, quality and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Cocktail Bartender
MARTELLO HALL
10.2018 - 02.2019
- Maintained cleanliness of bar area, restocked glassware and supplies.
- Ensured all drinks were prepared correctly according to recipes and standards.
- Kept up with current drink trends, new products, ingredients, equipment, and preparation methods.
- Organized the bar area by stocking beer, wine, spirits, mixers, ice, garnishes in an efficient manner.
- Cocktail trainings and '5-star service' training
Cocktail Bartender
THE PRINCE OF WALES
12.2017 - 09.2018
- Pub, club, cocktail bar
- Busy venue with three different levels, from a classic pub to a creative top terrace and nightclub
- Cocktail training.
BARTENDER
THE EFFRA HALL TAVERN
11.2017 - 01.2018
BAR SUPERVISOR
100 PRESSIONS
03.2017 - 10.2017
ASSISTANT MANAGER
BELAMBRA HOTEL
11.2016 - 03.2017
HEAD BARTENDER
5th AVENUE
03.2016 - 10.2016
COCKTAIL BARTENDER
PIGS'N'WHISTLE
11.2015 - 02.2016
HEAD WAITER
5th AVENUE
04.2015 - 10.2015
Education
Certificate - Librarian
IAP Career College
05-2024
MUSIC & ARTS JOURNNALISM -
LONDON SCHOOL OF JOURNALISM
07.2021
INTERNET JOURNALISM -
LONDON SCHOOL OF JOURNALISM
07.2019
BACHELOR'S DEGREE -
MONTESQUIEU
06.2010
Skills
- Creative
- Efficient team worker
- Communication
- Management ability
- Work under pressure
- Decision making
- Problem solving
- Customer experience
Training
- Cocktails (Brixton 2018 / Bethnal Green 2018 / Hackney 2019)
- Management and stock management (Hackney 2019)
- Customer service and relations (London Fields 2018)
- Wine course (Hackney 2018 / Hackney 2019)
- Pizza course (Hackney 2019)
Languages
French
Native/ Bilingual
English
Native/ Bilingual
Spanish
Professional
Timeline
Duty Manager
Foxglove
05.2024 - 12.2024
Cocktail Bartender
Foxglove
03.2024 - 05.2024
Bar Manager
YEW
02.2023 - 11.2023
Assistant Manager
LORD MORPETH
01.2022 - 12.2022
Duty Manager
STAR OF BETHNAL GREEN
03.2021 - 12.2021
Duty Manager
LE ROOFTOP
06.2020 - 10.2020
Bartender
100 PRESSIONS
06.2020 - 10.2020
Assistant Manager
THE LAURISTON
02.2019 - 02.2020
Cocktail Bartender
MARTELLO HALL
10.2018 - 02.2019
Cocktail Bartender
THE PRINCE OF WALES
12.2017 - 09.2018
BARTENDER
THE EFFRA HALL TAVERN
11.2017 - 01.2018
BAR SUPERVISOR
100 PRESSIONS
03.2017 - 10.2017
ASSISTANT MANAGER
BELAMBRA HOTEL
11.2016 - 03.2017
HEAD BARTENDER
5th AVENUE
03.2016 - 10.2016
COCKTAIL BARTENDER
PIGS'N'WHISTLE
11.2015 - 02.2016
HEAD WAITER
5th AVENUE
04.2015 - 10.2015
Certificate - Librarian
IAP Career College
MUSIC & ARTS JOURNNALISM -
LONDON SCHOOL OF JOURNALISM
INTERNET JOURNALISM -
LONDON SCHOOL OF JOURNALISM
BACHELOR'S DEGREE -
MONTESQUIEU
Similar Profiles
Tamara CallahanTamara Callahan
Nursery Worker at Foxglove NurseryNursery Worker at Foxglove Nursery
Ellesha StratfulEllesha Stratful
FOH Staff Member at Foxglove Bar & KitchenFOH Staff Member at Foxglove Bar & Kitchen
Joseph PalmerJoseph Palmer
Public Relations Intern at Foxglove CommunicationsPublic Relations Intern at Foxglove Communications