Open To Work
Maxine Grant
Clinical Site Supervisor Lead
Christchurch,CAN
Work Preference
Summary
Functional Family Therapist Supervisor with a proven track record at Te Runanga O Nga Maata Waka, enhancing family dynamics through evidence-based interventions and crisis management. Skilled in collaborative teamwork and emotional regulation, I successfully mentored junior therapists, driving program improvements and fostering a culture of continuous learning.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Education
Diploma Level 5 Whanau Ora - Health And Wellness
Piki Te Ora Insititute
Rotorua, NZ 01.2021 - 11.2021
No Degree - Teaching English As A Second Language
Massey University
Palmerston North, NZ05-2004
Skills
- Collaborative teamwork
- Multicultural competence
- Problem-solving
- Time management
- Excellent communication
- Organizational skills
- Team collaboration
- Adaptability and flexibility
- Decision-making
- Analytical thinking
- Conflict resolution
- Goal setting
- Professionalism
- Written communication
- Clinical supervision
- Evidence-based practice
Teamwork and collaboration
Work History
Clinical Site Supervisor
Te Runanga O Nga Maata Waka
Christchurch, CAN
06.2025 - Current
- Collaborated with team members to streamline workflows and improve overall efficiency.
- Participated in training sessions to enhance skills in site management practices and safety protocols.
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Implemented best practices and safe operating procedures.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
- Resolved issues among team members to keep employees on task.
- Maintained strong client relationships, providing regular updates on project progress and addressing any concerns promptly.
Clinical Behavior Therapist
Te Runanga O Nga Maata Waka
09.2022 - 06.2023
- Implemented behavioral interventions tailored to individual client needs.
- Collaborated with multidisciplinary teams to develop treatment plans.
- Monitored client progress and adjusted strategies accordingly.
- Assisted in conducting assessments to identify behavioral challenges.
- Provided support during therapy sessions, fostering positive client engagement.
- Documented session outcomes and maintained accurate client records.
- Educated families on behavior management techniques and resources.
- Established trusting relationships with clients, providing a foundation for successful behavioral change.
- Administered therapy and applied behavioral analysis techniques in school, home and community to facilitate client treatment plan.
- Developed tools to help client acquire new skills and work towards goals of building communication and social interactions.
- Implemented crisis intervention techniques, effectively deescalating challenging situations while maintaining safety.
- Collaborated with multidisciplinary teams for comprehensive client care and support.
Community Connector
Te Runanga O Nga Maata Waka
Christchurch, CAN
01.2021 - 09.2022
- Facilitated community engagement initiatives to foster local partnerships and resources.
- Coordinated outreach programs, enhancing participation through targeted communication strategies.
- Developed educational workshops, promoting awareness on community services and support systems.
- Streamlined volunteer recruitment processes, improving onboarding efficiency for new participants.
- Implemented feedback mechanisms to assess program effectiveness and community needs accurately.
- Collaborated with local organizations to align resources with community priorities and goals.
- Collaborated with local organizations to develop new programs addressing community needs.
- Implemented strategies to address gaps in service provision or areas needing additional support within the community.
- Helped clients navigate social services system and access needed resources.
Work Broker
Ministry Of Social Development - Work And Income
Christchurch, CAN
02.2021 - 12.2021
- Negotiated contracts to optimize client and company profitability.
- Analyzed market trends to inform strategic investment decisions.
- Developed and maintained relationships with clients to enhance retention rates.
- Conducted risk assessments to ensure compliance with regulatory standards.
- Implemented marketing strategies that increased client engagement and lead generation.
- Mentored junior brokers, fostering professional development and improving team performance.
- Streamlined communication processes between clients and stakeholders for better collaboration.
- Led training sessions on market analysis tools to enhance team capabilities.
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
Recruitment 2IC
National Personnel Limited
Christchurch, CAN
09.2018 - 06.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Assistant Service Manager
Ministry Of Social Development - Work And Income
Christchurch, CAN
04.2015 - 07.2016
- Coordinated daily service operations to enhance customer satisfaction and team efficiency.
- Developed training materials for new staff, improving onboarding process and knowledge retention.
- Analyzed service performance data to identify trends and recommend process improvements.
- Managed customer inquiries and complaints, ensuring timely resolution and maintaining high service standards.
- Implemented workflow changes that streamlined operations and reduced service delivery time.
- Mentored junior staff, fostering a culture of continuous improvement and professional development.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
Local Senior Service Manager
Ministry Of Social Development - Work And Income
Christchurch, CAN
10.2013 - 12.2015
- Led cross-functional teams to improve service delivery and customer satisfaction.
- Developed and implemented strategic service initiatives enhancing operational efficiency.
- Mentored junior staff, fostering professional growth and knowledge sharing within the team.
- Analyzed service performance metrics to identify areas for process improvement.
- Collaborated with stakeholders to align service offerings with business objectives.
- Managed client relationships, ensuring consistent communication and issue resolution.
- Increased client retention rates by proactively addressing concerns and resolving issues in a timely manner.
- Led cross-functional teams in the development of new service offerings, aligning with market trends and customer needs.
- Oversaw budget management for the department, ensuring proper allocation of resources while minimizing unnecessary expenditures.
- Managed a team of service professionals, fostering a positive work environment that encouraged collaboration and professional growth.
- Coordinated closely with other departments to identify opportunities for collaboration, ensuring seamless execution on joint initiatives.
- Implemented a robust knowledge management system to facilitate the sharing of best practices and lessons learned across the organization.
- Resolved customer complaints in professional and timely manner.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Senior Account Manager
Ministry Of Social Development - Work And Income NZ
Wellington, WGN
07.2009 - 04.2012
- Cultivated strong client relationships to enhance satisfaction and retention.
- Developed strategic account plans aligning with client objectives and company goals.
- Led cross-functional teams to deliver comprehensive solutions tailored to client needs.
- Analyzed market trends to identify growth opportunities and inform account strategies.
- Mentored junior account managers, fostering professional development and skill enhancement.
- Executed contract negotiations, ensuring favorable terms and alignment with client expectations.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Provided extensive support in sales, technical and business areas to key accounts.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
Advisor Assistant ( National Office Bowen State)
Ministry of Social Development
Wellington, WGN
07.2007 - 07.2009
- Assisted clients with account inquiries and financial transactions to ensure satisfaction and accuracy.
- Coordinated scheduling of client meetings and follow-ups, enhancing overall client engagement.
- Managed documentation for compliance and regulatory requirements, ensuring adherence to industry standards.
- Prepared reports on client accounts and service issues, facilitating timely resolutions and informed decision-making.
- Streamlined communication processes between advisors and clients, fostering stronger relationships and trust.
- Improved advisor-client relationships through effective communication and follow-up strategies.
- Contributed to the development of marketing materials for prospective clients, showcasing our firm''s expertise and services offered.
- Conducted thorough competitor analysis which led to more informed decisions about strategic growth opportunities.
- Collaborated with other support staff members to ensure smooth operations within the office environment.
- Assisted advisors with research, analysis, and recommendations on various investment options.
- Actively participated in community outreach projects, promoting our company''s commitment to social responsibility initiatives.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Work Broker
Ministry Of Social Development - Work And Income
Wellington, WGN
07.2004 - 09.2007
- Responded via telephone and email to questions regarding licensing, commissions, website logins and website navigation.
- Streamlined brokerage operations to improve efficiency, implementing cutting-edge technology solutions for trade executions.
- Implemented marketing strategies that increased client engagement and lead generation.
- Developed advanced product knowledge to share current information while generating and delivering products quotes.
Case Management Specialist
Ministry Of Social Development - Work And Income
Napier City, HKB
01.1998 - 07.2004
- Coordinated comprehensive case management services for diverse client populations.
- Developed individualized service plans to address complex client needs effectively.
- Facilitated communication between clients, providers, and community resources to ensure continuity of care.
- Monitored and assessed client progress, making adjustments to plans as necessary for optimal outcomes.
- Implemented quality improvement initiatives that enhanced service delivery processes and client satisfaction.
- Advocated for clients' rights and access to essential services within the healthcare system.
- Managed a caseload of diverse clients, successfully addressing their unique needs while maintaining high standards of service delivery.
- Maintained accurate records and documentation, ensuring compliance with regulatory requirements and facilitating seamless audits.
- Facilitated timely transitions between care settings by coordinating with healthcare providers, families, and insurance companies.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
- Provided ongoing education to clients and families about available resources, empowering them to make informed decisions about their care.
- Advocated for clients'' best interests during meetings with healthcare providers, ensuring they received necessary care and interventions.
Overview
1
1
year of post-secondary education
28
28
years of professional experience
Certification
Te Pae Oranga Restorative Justice Facilitator
03 November 2021
Timeline
Clinical Site Supervisor
Te Runanga O Nga Maata Waka
06.2025 - Current
Clinical Behavior Therapist
Te Runanga O Nga Maata Waka
09.2022 - 06.2023
Work Broker
Ministry Of Social Development - Work And Income
02.2021 - 12.2021
Diploma Level 5 Whanau Ora - Health And Wellness
Piki Te Ora Insititute
01.2021 - 11.2021
Community Connector
Te Runanga O Nga Maata Waka
01.2021 - 09.2022
Recruitment 2IC
National Personnel Limited
09.2018 - 06.2020
Assistant Service Manager
Ministry Of Social Development - Work And Income
04.2015 - 07.2016
Local Senior Service Manager
Ministry Of Social Development - Work And Income
10.2013 - 12.2015
Senior Account Manager
Ministry Of Social Development - Work And Income NZ
07.2009 - 04.2012
Advisor Assistant ( National Office Bowen State)
Ministry of Social Development
07.2007 - 07.2009
Work Broker
Ministry Of Social Development - Work And Income
07.2004 - 09.2007
Case Management Specialist
Ministry Of Social Development - Work And Income
01.1998 - 07.2004
No Degree - Teaching English As A Second Language
Massey University