Summary
Overview
Work History
Skills
REFEREES
Timeline
Generic

Maxine Kupa

Queenstown,OTA

Summary

As an attentive and outgoing, approachable wahine Toa with a candid attitude. Aspiring to broaden my customer service skills within the (insert job description) by utilising a cultural awareness and involving myself with the diverse community. A longing to implement the core skills that were imbedded from birth which are Whangaungatanga (bringing together one and other), Kotahitanga (sharing equality), Manaakitanga (including everyone, bringing togetherness), in everyday life not only personal but also professional career.

Overview

14
14
years of professional experience

Work History

Cafe Assistant

NELSON PETROLEUM DISTRIBUTORS (NPD)
02.2022 - 05.2022
  • Greeted customers daily with a smile, customer service is very important to me.
  • Increased repeat business daily by fostering strong relationships with customers throughout service. Building a rapport ensuring the customers experience was met to their satisfaction.
  • Displayed a calm and friendly attitutde when addressing and resolving customer issues and complaints.
  • Promoted a positive work environment through clear communication among team members
  • Collaborated with team members to streamline beverage and food preparation, reducing wait times for customers.
  • Streamlined order-taking process with proficient use of point-of-sale systems, ensuring accuracy and speed in transactions.
  • I demonstrated my adaptabilities by cross-training in various roles within the cafe to ensure seamless coverage during absences or busy periods helping team members alleviate sudden work over load. Learning how to turn on and off the petrol bowzers and carwash in an emergency is a very important skill to ensure customer and team member safety.
  • Maintained high standards of food safety by adhering to proper storage, preparation, and serving guidelines.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • worked a commercial industrial dish washer and chicken fryer to safely standards compliant with company guidelines and policy.

Deli Assistant/Checkout Operator

COUNTDOWN
10.2019 - 10.2020
  • Greeted customers at counter to fulfill requests and answer questions.
  • Provided excellent customer service through active listening and addressing customer needs promptly. Listening carefully to the customers instructions preparing orders to their satisfaction and preference
  • Developed positive relationships with regular customers through attentive service and genuine conversation.
  • Continually updated knowledge on new products or promotions to accurately inform customers about their options.
  • Accurately weighed, labeled, and priced deli items for customers'' convenience, leading to quicker checkout times.
  • Maintained accurate inventory control by conducting regular stock checks and replenishing as necessary.
  • Sliced meats and cheeses according to customer preferences, providing personalized service that encouraged repeat business.
  • Implemented creative merchandising strategies for display cases that attracted customer attention and boosted sales.
  • Adhered strictly to food safety guidelines when handling and preparing products, ensuring a safe and healthy environment for customers.
  • Cleaned deli appropriately for end of operations and service preparing for the morning team members to efficiently complete their tasks.
  • Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
  • Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Checked personal identifications during alcohol and tobacco sales.
  • Assisted customers with locating store products and searched product availability online.
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
  • Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
  • Supported loss prevention efforts by adhering strictly to company guidelines regarding theft prevention measures at the point of sale.

Retail Assistant Presentation Team Member

KMART, NZ
07.2018 - 09.2019
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Resolved customer complaints professionally, maintaining a positive brand image.
  • Conducted regular price audits to ensure pricing consistency across all products on display.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Maintained an organized backroom for easy access to stock when replenishing shelves.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.

Shop Assistant

DRIFT IN LUNCH BAR
10.2013 - 04.2017
  • Skilled at working independently and collaboratively in a team environment. I opened the bakery daily 5days a week at 4am and prepared speciality sandwiches and rolls. Prepared the hot and cold cabinets with pies savouries and cakes slices and donuts.
  • Used hygiene standard's whilst preparing food and tending to customer requirements.
  • Paid attention to detail while completing assignments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Organized and detail-oriented with a strong work ethic.
  • Developed and maintained courteous and effective working relationships.
  • Maintained front and back of store to high hygiene standard as per company health and safety standards.
  • closed the bakery at end of shift leaving store stocked and prepared for start of sale the next morning.

Orchard Worker

SHILOH HORTICULTURE LTD
01.2008 - 10.2013
  • Hand grafted and bench grafted apple bud sticks by attaching two buds together and wrapping them in grafting tape and sealer. Grafting approx 20,000 in a three week period for propagation.
  • Grafted buds directly onto existing fruit stumps changing fruit varieties for orchard layout.
  • Enhanced fruit quality by regularly monitoring and adjusting irrigation systems, ensuring optimal water levels.
  • Picked and thinned fruit trees to stimulate a higher yield during harvesting cycle
  • Increased overall orchard productivity by implementing efficient pruning and thinning techniques.
  • Selected fruit to be harvested by studying size, shape, and colour.
  • Harvested high volumes of ripe, quality fruits from fields and orchards.
  • Performed general tree maintenance to ensure the health of the tree and its surrounding partners as different forms of pests can badly effect the stump and branches and also the growing fruit.
  • Safely operated various types of farm machinery for efficient cultivation and harvesting processes. I operated a hydrolada and worked at height for an extended period of time
  • Skillfully navigated difficult terrain using specialized equipment designed for use within an orchard setting.
  • Removed brush, fallen fruit and trash to maintain clean and safe orchard.
  • Assisted with packing harvested fruits into crates for transportation while following strict packaging guidelines to prevent damage during transit.

Skills

  • Customer service excellence
  • Effective communication
  • Interpersonal skills
  • Self-Motivated
  • Collaborator
  • Eager learner
  • Problem-solving abilities
  • Complaint Resolution
  • Commercial Kitchen Practices
  • Supermarket Experience
  • Horticulture Practices
  • Safety Awareness

REFEREES

  • ROSIE MAKO

     Manager

     Drift-In Lunch Bar

     021 059 4107


  • DAVE CURTIS

     Manager

     Shiloh Horticulture Ltd

     027 579 5423                                                        


  • ELISE KING

     Manager/Supervisor

     Drift-In Lunch Bar

     021 123 137

      



Timeline

Cafe Assistant

NELSON PETROLEUM DISTRIBUTORS (NPD)
02.2022 - 05.2022

Deli Assistant/Checkout Operator

COUNTDOWN
10.2019 - 10.2020

Retail Assistant Presentation Team Member

KMART, NZ
07.2018 - 09.2019

Shop Assistant

DRIFT IN LUNCH BAR
10.2013 - 04.2017

Orchard Worker

SHILOH HORTICULTURE LTD
01.2008 - 10.2013

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Maxine Kupa