Maxwell Holmes
Auckland
Summary
Dynamic and engaging professional with a proven track record in customer service and team collaboration, honed across roles at Auckland War Memorial Museum and Dental Artistry. Excels in multitasking and effective time management, enhancing guest experiences and team efficiency. Skilled in both interpersonal communication and precise operational tasks, consistently achieving high levels of satisfaction and operational excellence. Capable at handling high stress situations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Visitor Host
Auckland War Memorial Museum
03.2019 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Spoke in front of large schools briefing them on rules to follow and respect in the Museum, tailoring the briefing to their ages.
- Answered guest questions about the exhibitions both permanent and temporary. Provided recommendations, directed them.
- Enhanced guest satisfaction by promptly greeting and welcoming them upon arrival.
- Aided in teaching and guiding newer visitor hosts, welcomed them warmly.
Acting Assistant
Auckland War Memorial Museum
09.2024 - 10.2024
- Played a role with no prompting or script provided apart from my own historical period knowledge.
- Interacted with families and children in a friendly and engaging manner, enhancing their experience of the NAAM event.
- Supported several other actors within our team, aiding them in continuing their craft without interruption.
- Aided guests when needed, providing direction and advice around museum rules and directions while remaining in character.
Production Assistant
Krispy Kreme
02.2018 - 11.2018
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Followed instructions to make products in line with customer specifications.
- Collaborated with other production workers to achieve smooth running of production line.
- Followed precise timings to keep the machinery running efficiently and effectively
Sterilization Nurse
Dental Artistry
02.2017 - 09.2017
- Cleaning instruments to professional standards
- Utilising sterilization machinery
- Turning over surgeries with precision and care
- Pouring and trimming teeth models
Education
Bachelor of Arts - History, Ancient History
Auckland University of Technology
Auckland, NZ05-2025
Skills
- Customer service, exceptionally friendly and warm personality
- Team collaboration, always happy to help those around me
- Multitasking proficiency
- Effective time management
- Honest and Trustworthy
- Excellent written and spoken language
- Strong interpersonal skills
- Highly optimistic
Certification
- First Aid Certification
Languages
English
Native or Bilingual
Japanese
Elementary
Interests
- Avid Reader
- Strategy Games
- Exploring and reading into historical topics
- Writing
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Timeline
Acting Assistant
Auckland War Memorial Museum
09.2024 - 10.2024
Visitor Host
Auckland War Memorial Museum
03.2019 - Current
Production Assistant
Krispy Kreme
02.2018 - 11.2018
Sterilization Nurse
Dental Artistry
02.2017 - 09.2017
- First Aid Certification
Bachelor of Arts - History, Ancient History
Auckland University of Technology
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