Maxy Greene
Hamilton,WKO
Summary
Communicative customer service professional, motivated to maintain farmer satisfaction, and contribute to company success. History of managing large amounts of inbound calls and emails, all completed in a timely manner. Tech-savvy, with a passion for helping people.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
LIC (Livestock Emprovement Corporation)
Newstead, Hamilton
05.2024 - Current
- Work alongside Agri Managers and other departments within the business to ensure each customer's needs are met.
- Provide software support and troubleshooting assistance via phone and email.
- Maintain up-to-date knowledge of company products to further educate farmers.
- Assist farmers in maintaining accurate herd records.
- Maintain accurate records of all customer interactions in the CRM system.
- Escalate unresolved issues to better-suited individuals or departments for further investigation and resolution.
- Make farmers' lives easier!
Warehouse Manager
Kukri Sports New Zealand
Te Rapa, Hamilton
02.2023 - 05.2024
- Oversaw inventory control and organization of warehouse stock.
- Coordinated shipping and receiving processes for timely deliveries.
- Monitored supply levels and placed orders for restocking items.
- Maintained cleanliness and orderliness in the warehouse environment.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Generated warehouse shipping documents, packing lists and invoices.
Hairdressing Apprentice
Loulous Salon & Day Spa
Cambridge, Waikato
11.2021 - 03.2023
- Spoke to people of all different ages and backgrounds.
- Maintained cleanliness and organization of the salon workspace.
- Provided excellent customer service during consultations and appointments.
- Managed inventory of salon products and supplies effectively.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Built strong relationships with clients.
Lifeguard
Waipa Trust
Cambridge, Waikato
04.2021 - 11.2021
- Monitored pool area to ensure guest safety and compliance with rules.
- Conducted regular safety inspections of pool facilities and equipment.
- Educated patrons on water safety practices and proper pool etiquette.
- Maintained accurate records of incidents at the facility.
- Provided assistance to swimmers of varying skill levels.
Education
High School Diploma -
Hamilton Girls' High School
Hamilton, NZSkills
- Customer relationship management
- Software troubleshooting
- Inventory management
- Herd record maintenance
- CRM system documentation
- Order fulfillment
- Willingness to learn
- Phone etiquette
- Written communication
- Teamwork
- Problem solving
- Time management
- Customer education
- Friendly, positive attitude
- Organizational skills
Timeline
Customer Service Representative
LIC (Livestock Emprovement Corporation)
05.2024 - Current
Warehouse Manager
Kukri Sports New Zealand
02.2023 - 05.2024
Hairdressing Apprentice
Loulous Salon & Day Spa
11.2021 - 03.2023
Lifeguard
Waipa Trust
04.2021 - 11.2021
High School Diploma -
Hamilton Girls' High School